Some people still have not embraced e-commerce for a variety of reasons such as credit card fraud, lack of a physical store, personal information becoming public, etc. To build a successful e-commerce site you have to go beyond looking at bar graphs and “Top 10 Lists” and get details.
This week for your discussion, you will need to interview a coworker, peer, or friend and ask them to describe any ethical, social, or political issues they feel are e-commerce related.

• Before the interview, what were the top 3 or 4 issues that you expected to hear?
• Provide a summary of your findings based on your interview. Compare what you learned in the interview to what you expected to hear.
• Was there anything discussed that you didn’t expect to hear?

To prepare for this discussion:
Carefully review your Learning Resources. View the two media pieces: Incident in the ER: Part I and Incident in the ER: Part 2. Consider how both healthcare managers handled the incident in both situations. What did the two individuals do wrong? What did they do right to ensure better quality and safety in the future?
Select one of the two case studies provided to discuss: “Trouble with the Pharmacy—Case for Chapter 7,” or “On Being Transparent.”
Seek additional resources to support your Discussion from one of these website resources on healthcare quality:
Agency for Healthcare Research and Quality http://www.ahrq.gov/qual/
Institute for Healthcare Improvement http://www.ihi.org/ihi
The Joint Commission http://www.jointcommission.org/
Post a comprehensive response to the following:
Describe how issues of quality of care and safety might be viewed from the perspective of each of the following:
A patient
A healthcare provider
A healthcare leader or manager
Describe the similarities between these perspectives.
Describe the differences between these perspectives.
Explain the role of a healthcare leader or manager in addressing quality and safety challenges in the case study you chose. Then, provide a specific example of a strategy that might help ensure future quality and safety by protecting patients from quality and safety errors.

To prepare for this discussion:
Carefully review your Learning Resources. View the two media pieces: Incident in the ER: Part I and Incident in the ER: Part 2. Consider how both healthcare managers handled the incident in both situations. What did the two individuals do wrong? What did they do right to ensure better quality and safety in the future?
Select one of the two case studies provided to discuss: “Trouble with the Pharmacy—Case for Chapter 7,” or “On Being Transparent.”
Seek additional resources to support your Discussion from one of these website resources on healthcare quality:
Agency for Healthcare Research and Quality http://www.ahrq.gov/qual/
Institute for Healthcare Improvement http://www.ihi.org/ihi
The Joint Commission http://www.jointcommission.org/
Post a comprehensive response to the following:
Describe how issues of quality of care and safety might be viewed from the perspective of each of the following:
A patient
A healthcare provider
A healthcare leader or manager
Describe the similarities between these perspectives.
Describe the differences between these perspectives.
Explain the role of a healthcare leader or manager in addressing quality and safety challenges in the case study you chose. Then, provide a specific example of a strategy that might help ensure future quality and safety by protecting patients from quality and safety errors.

Prompt:
Select one of the stories assigned by your instructor, and develop a one- or two-paragraph response to the following:

• Identify one of the main themes used in the story. Explain the message the author is conveying by telling the story in this way.
• Provide at least one specific example and at least one quotation from the story to illustrate your point. 
• Discuss how this message affects your reading and interpretation of the story. Is the story more effective or powerful because this theme is included?

Theme refers to the underlying messages or major ideas presented in the story. The author presents some belief about life by telling the story in a certain way. You, as the reader, can interpret what message you received from reading the story, but you must be able to offer evidence to support your viewpoint by sharing examples and quotations from the story.
Tips
Remember to provide evidence for your claims in the form of quoted passages from the story. Quotations, paraphrases, and summaries should be cited according to APA rules of style, including in-text and reference citations. Quoted material should not exceed 25% of the document.