BSBMGT617 Develop and Implement a Business Plan Assessment Task 2 – Project

PART A:

 

Task summary

This assessment task requires you to monitor and evaluate the performance of the business, review performance indicators and evaluate the strengths and weaknesses of the business plan. You will be required to provide a report on your analysis to the management team.

 

This assessment is to be completed in the simulated work environment in the RTO.

 

 

Required

• Access to textbooks/other learning materials
• Computer with Microsoft Office and internet access
• Business Monitoring and Evaluation Report Template

 

Submit

• Business Monitoring and Evaluation Report

 

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria.

 

Carefully read the following:

 

It is one year since the business plan was implemented and as the Operations Manager, you are reviewing the performance of the business against the performance indicators identified in the plan, testing performance indicators used and recommending changes to performance indicators as provided.

 

You have also been asked to provide an overall evaluation of the strengths and weaknesses of the business plan to date (this will be the business plan you developed for Assessment Task 01, PART B).

 

Assume that the performance indicators identified in the business plan are as follows:

• A 20% increase in total sales
• 80% of customers have opted for environmentally friendly cleaning products, despite costing them 10%
• A gross profit margin of 20%.
• Reduction of 50% in debtor days
• 10 new commercial customers in the first year of the business
• Reduction of 10% of workforce turnover based on employing two full-time permanent cleaners, as well as increasing wages to above

 

Data provided by the accountant for this financial year show the following figures:

• Total sales revenue: $450,000
• Total cost of sales: $320,000
• Debtor days: 30
• 15 new commercial customers

 

The Administration Manager has advised you that at least 10 of the previous residential customers no longer use the company’s services, so while sales revenue has increased, the sales revenue attributable to residential sales has declined.

 

In addition, follow up emails to the customers who no longer used the services indicated the following responses to the question asked about why they no longer use the services:

• Moved interstate: 1
• Dissatisfied with the quality of cleaning services provided (not enough attention to detail, cleaner finishing earlier than time paid for): 5
• Moved to a competitor as better service and price offered: 4

 

There has been a 40% increase in general enquiries from potential customers, virtually all of whom have heard about Ozhouse Clean due to the activities implemented in response to the Business Plan. Ozhouse Clean has also been contacted by over a dozen potential new contract cleaners following recommendations by existing staff, mostly due to the wage increase.

 

The family members managing the company are overall satisfied with the changes to the company’s marketing activities, and the way the Operational Plan has been acted on.

 

Complete the following activities:

1. Prepare to develop monitoring and evaluation report Review the scenario

Develop an outline for your report ensuring that:

• Your report will address a balance of both financial and non-financial information on business performance as per the scenario
• Review the performance indicators listed in the next activity and determine whether any further indicators are necessary to evaluate the company’s performance
• To assist in making the information as user friendly as possible, your report should include visual information to show how the business has performed such as graphs or

Ensure that you provide your report according to the timelines set by your assessor to show that you can provide timely reports. You will be assessed on this.

 

 

2. Develop a business monitoring and evaluation report Your report should include the following:

• An overview of business performance based on the data provided for this year, as well as the data provided for the previous year (as documented in the scenario information for Assessment Task 01, Part B).
• An analysis of business performance to determine if the performance indicators have been
• An evaluation of the non-financial information gained from the survey, impact on the business and variations that could be made to the business plan based on this information.
• An evaluation of the company’s performance against key indicators including:
  • Profit and loss
  • Community awareness or brand awareness
  • Environmental impact
  • Governance
  • Quality
  • Sales
  • Triple bottom line
  • The workforce
  • Any other indicators you consider to be suitable
• An evaluation of the strengths and weaknesses of the business plan (the plan you developed for Assessment Task 01, Part B) and recommended
• Provide a summary of recommendations for the upcoming year based on your evaluation as above, as well as required changes to the business

Use the Business Monitoring and Evaluation Report Template to guide your work.

 

Assessment Task 2 Marking Checklist for PART A

Student’s name:
Did the student:		Completed successfully		Comments
		Yes	No
Analyse business performance as per the data provided (current and previous year) and against the performance indicators included in the business plan?
Analyse and report on both financial and non- financial performance?
Report on any system/product failures?
Assess current performance indicators?
Research        and       recommend       revised performance indicators?
Recommend variations to the business plan based on analysis of data and strengths and weaknesses of the business plan?
Provide a clear and concise report accordingly to set timelines on business performance using available data?
Use visual aids to facilitate understanding of the analysis of business performance?
Summarise recommendations for the year ahead and amendments that should be made to the business plan?
Task Outcome:	Satisfactory ¨			Not Yet Satisfactory ¨
Assessor signature
Assessor name
Date

 

PART B:

 

Task summary

This assessment task requires you to provide coaching to a contract cleaner based on underperformance identified as part of the review of performance against business plan objectives. At the meeting your assessor, in the role of the contract cleaner, will provide you with some feedback which you will need to respond to.

You will also be required to report to the management team on your actions and solutions.

 

This assessment is to be completed in the simulated work environment in the RTO.

 

 

Required

• Access to textbooks/other learning materials
• Computer with Microsoft Office and internet access
• Space for a meeting
• Roleplay participants

 

Submit

• Email template of meeting invitation
• Email template that summarises meeting outcomes and solutions agreed on
• Report on actions and solutions

 

Assessment criteria

 

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria.

 

Carefully read the following:

 

A review of the business’s performance against the performance indicators included in the business plan identified that a number of residential customers no longer use the services of the business because of lack of satisfaction with the quality of the service provided, specifically the level of cleanliness and attention to detail.

 

As the Operations Manager, you are investigating this situation in relation to the contract cleaners who were providing the cleaning for the customers who have ceased to use the services of the business.

You decide to set up a meeting separately with each of the contractors to investigate the situation and to provide coaching on the expected level of performance. For this assessment task you only need to meet with one of the cleaners.

 

Ozhouse Clean has the following expected level of performance in relation to cleaning services:

• All surfaces, including floors, bench tops and shelves cleaned so that they are free of dust and
• Rubbish bins emptied and
• Shower screens and mirrors cleaned so they are free of soap build up and
• Only cleaning products provided are
• All cleaning services must be provided in the allocated These performance standards are included in each person’s contract.

 

Complete the following activities:

1. Prepare an email template that would be sent to the contract cleaner (your assessor). The objective of the email is to prepare all participants for a

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

 

It should advise them that you would like to set up a meeting to discuss identified areas of concern. Identify the date and time of the meeting.

 

2. Conduct meeting:

Conduct the meeting at the specified time on the specified date with the contract cleaner (your assessor will be playing this person), explaining to them what the problem is, why it is a problem and how it impacts on the business. This meeting should be treated as a coaching session to try and get the staff member to understand the issues and meet the required performance standards.

 

At the meeting you must:

• Explain the purpose of the meeting
• Explain to the contract cleaner what the problem
• Discuss the level of performance expected by the
• Demonstrate your interpersonal and communication skills by:

 

• Keeping your communication clear and simple
• Asking questions to identify reasons for underperformance and to confirm information
• Listening to the contract cleaner and confirming and clarifying information shared
• Discuss and agree on a solution

3. Prepare an email template that would be sent to the contract cleaner (your assessor).

 

It should summarise the meeting and the solution agreed to. The email should be sent within 1 day of the meeting.

 

4. Develop a report on issues and solutions

 

Write a report for the management team explaining the issues and the solutions you have identified. You should also identify any changes you consider should be made to the business systems or process as well as to the business plan as applicable.

 

Assessment Task 2 Marking Checklist for PART B

Student’s name:
Did the student:		Completed successfully		Comments
		Yes	No
Communicate required information about achievement of work performance standards?
Consult with the contract cleaner on the issues identified, including clarification of details?
Demonstrate interpersonal and communication skills including: ·         Keeping communication clear and simple? ·         Asking questions to identify reasons for underperformance and to confirm information provided? ·         Listening to the contract cleaner and confirming and clarifying information shared?
Provide coaching in relation to required standards of performance?
Identify and document solutions to address the underperformance?
Report   on   solutions  to    address  work systems and processes?
Task Outcome:	Satisfactory ¨			Not Yet Satisfactory ¨
Assessor signature
Assessor name
Date