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Project Quality Management

Introduction

This portfolio work project, a project quality evaluation, is based on your selected business or IT project. You may base your assignment on Cosmo, Inc., a developer and distributor of wearable technology, or use a project of your choice.

Project quality management is defined as “the processes of incorporating the organization’s quality policy regarding planning, managing, and controlling project and product quality requirements in order to meeting stakeholders’ objectives” (Project Management Institute, 2017, p. 271).

The term quality can assume different meanings, depending on the circumstances in which it is applied. For example, as a customer, your quality requirements may be different from that of the product or service provider. When the customer and the supplier do not share the same definition of quality, they may disagree on the desired outcome of a project, which could potentially result in miscommunication between the two parties. To minimize disagreements, it is important to evaluate the organization’s quality policies, the quality and assurance procedures and ensure that a continuous improvement philosophy is incorporated into the overall project quality management processes.

Many quality approaches have stood the test of time! Approaches to quality management include but are not limited to:

• Deming’s 14 points to management.
• Juran’s 10 steps to quality improvement.
• Crosby’s 14 steps to quality management.

In this unit, you will evaluate various approaches and apply those principles to your selected project.

Scenario

For this assignment, choose Option A or Option B; you do not need to do both. Your instructor will grade each option using the same scoring guide.

• Option A: Based on the analysis completed by a task force at Cosmo, Inc., the marketing department must develop, implement, and test a new marketing campaign focused on maintaining current customer levels and increasing their customer base through the utilization of new technology. Refer to the Cosmo, Inc. Case Study linked in Resources for more information.
• Option B: You may choose a business of your own. It must include (but is not limited to) the following criteria:
  • Clear business objective and a specific completion outcome.
  • Project team with at least three members in addition to yourself. Each member must have defined roles and responsibilities
  • Completion window of 180 days.
  • Cost estimates that serve as the basis for a budget used as part of the plan development process.

  Your Role

  You are the project manager.

  Requirements

  Refer to the Software Preparation and Technology access study in Unit 1 for information on accessing Microsoft Project.Practice using Project in this course helps prepare you for future professional PM roles and responsibilities. Please use Project for those tasks supported by Project. In addition, you may use a variety of other tools including Microsoft Visio, PowerPoint, and Word, as appropriate.Using Project in this course helps prepare you for future professional PM roles and responsibilities. Please use Project for tasks the software supports. If you have access to other tools such as Microsoft Visio, PowerPoint, and Word, or other project management software you believe may still meet the requirements of this course, please discuss your selected alternative with your instructor.

  Deliverable

  Using the PMBOK® Guide, create a quality management evaluation for your project, which should contain the following components (at minimum):

  • Description of the organization’s quality policies:
    • Identify the quality objectives.
    • Determine the level of quality acceptable to the stakeholders.
    • Determine project manager’s roles and responsibilities for executing the policy and ensuring quality.
    • Develop an acceptance statement for project champions and stakeholders.
  • Description of the quality control procedures:
    • Identify the activities and techniques that ensure quality objectives are being met.
    • Determine the processes and procedures that ensure quality output throughout the project life cycle.
    • Elements of a quality control system should:
      • Specify what to control.
      • Adhere to quality standards that result in the most effective correction action taken.
      • Establish a measurement methodology.
      • Include project quality documentation.
  • Description of the quality assurance procedures:
    • Ensure that project product, results, or processes meet the required quality levels.
    • Ensure integration of project scope, time, and cost processes.
    • Project manager is responsible for establishing any administrative processes and procedures to ensure conformance to requirements of stakeholders.
    • Identify regulatory or legal impacts or requirements.
  • Description of the continuous process improvement procedures:
    • Determine application and integration of CI tools and techniques, including but not limited to:
      • Process mapping.
      • Plan-Do-Check-Act (PDCA) cycle.
      • Root cause analysis.
      • DMAIC.
      • Agile project management.
      • Quality circles for project management.
    • Establish a problem identification and solving process using tools and techniques.
    • Establish a culture for continuous improvement (CI):
      • Adaptability and action-oriented leadership styles are inherent in CI cultures.
    • Develop an innovative and engaged environment for all project team members.
  • Description of the quality assurance audit processes:
    • An independent evaluation of the project to ensure conformance to the project quality requirements, standards, and polices:
    • Develop a quality assurance audit plan to:
      • Planned quality requirements.
      • All safety requirements.
      • All regulations and legal requirements.
      • Accurate data collection methods.
      • Proper corrective action methods.

  Preparation

  Use the software of your choice to develop the deliverables for this assignment.This assignment has one deliverable:

  • Deliverable 1: Complete your project quality management evaluation using the components listed for this deliverable.

  Deliverable Format

  • References: There is no set number of references required for this assignment. Use scholarly or academic sources where applicable.
  • Format:
    • Use your choice of Microsoft Word, Visio, or PowerPoint.
    • All assignments are professional documents and should therefore follow the corresponding Academic and Professional Document Guidelines (linked in Resources), including single-spaced paragraphs.
    • Use APA style and format for references and in-text citations.

  Evaluation

  By successfully completing this assignment, you will demonstrate your proficiency in the following course competencies through corresponding scoring guide criteria:

  • Competency 1: Create a project plan, including subsidiary plans, to deliver project outcomes that meet stakeholder expectations.
    • Describe the organization’s quality policy.
    • Analyze project quality procedures.
  • Competency 3: Communicate formally and informally with project stakeholders and sponsors.
    • Describe quality assurance procedures.
    • Describe continuous improvement procedures.
  • Competency 4: Establish change-control processes, and use the tools and techniques to assure approvals.
    • Describe quality-assurance audit activities.

  Your course instructor will use the scoring guide to review your deliverable as if they were your immediate supervisor. Review the scoring guide prior to developing and submitting your assignment.

Topic Resources

If you have little or no background in business, you may find the following resources helpful in providing some foundational knowledge on this week’s topic:

• Basu, R. (2012). Managing quality in projects (advances in project management). Burlington, VT: Gower.
• Chemuturi, M. (2013). Mastering IT project management: Best practices, tools and techniques. Plantation, FL: J. Ross Publishing.

If the topic this week is one you are interested in knowing more about, the following resources may be just what you are looking for:ďťż

• Backlund, F., Chronéer, D., & Sundqvist, E. (2015). Maturity assessment: Towards continuous improvements for project-based organisations? International Journal of Managing Projects in Business, 8(2), 256–278.
• Drob, C. (2013). Overview about project quality management. Studies and Scientific Researches: Economics Edition, 18, 231–236. Retrieved from http://sceco.ub.ro/index.php/SCECO/article/view/21…
• Eaidgah, Y., Maki, A. A., Kurczewski, K., & Abdekhodaee, A. (2016). Visual management, performance management and continuous improvement: A lean manufacturing approach. International Journal of Lean Six Sigma, 7(2), 187–210.
• Kovach, J. V., & Fredendall, L. D. (2015). Learning during design for six sigma projects-A preliminary investigation in behavioral healthcare. Engineering Management Journal, 27(3), 109–123.
• Gonzalez Aleu, F., & Van Aken, E. M. (2016). Systematic literature review of critical success factors for continuous improvement projects. International Journal of Lean Six Sigma, 7(3), 214–232.