Writing Homework Help

I’m studying for my Social Science class and need an explanation.

After viewing the “Marty Case Study” video in the Topic 8 folder in MindTap, what impact would counterproductive communication have on Marty? What steps would you take to ensure your verbal and nonverbal responses are the right ones to move the process forward? Explain how important verbal and nonverbal communication are when helping a client develop measurable goals for themselves.