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HR In Small Business:

Small Business Performance Management

Brian Conrad is the practice manager at the Meadow Hills Veterinary Center.  He claims his staff is his number one asset, and backs that claim up with how the performance management system is managed at their two Washington state facilities.  Performance interviews are conducted with the practice’s owners and employees are full participants in the process.  Evaluation forms are given to employees a few months ahead of time so they have time to look them over and see what measures are being evaluated, and the meetings are conducted twice each year.  Additionally, compensation discussions are separate from performance discussions so employees can concentrate on feedback rather than worry about their raise.  Feedback on performance problems is given throughout the year, and gives positive feedback when possible.  

Discussion Question

1. Based on the information given, discuss how well the performance management at Meadow Hills Veterinary Center meets its strategic, administrative, and developmental purposes.
2. What methods for measuring employee performance do you think would be most beneficial for Meadow Hills? Why?
3. Evaluate Brian Conrad’s approach to appraisal interviews. Write a paragraph or two summarizing what Conrad is doing well and how he might further improve the effort.
4. What factors can cause job dissatisfaction? As an HR manager, how are you going to improve job satisfaction level?