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Discussion Questions:

1- Technical, human, and conceptual skills are used in varying degrees by managers at all levels of an organization. What kinds of jobs have more conceptual skills? More human skills? More technical skills? Are human skills important for every job title? Why, or why not?

2- To curtail and even prevent biases, prejudices, and psychological barriers people have with others different than themselves, many organizations have implemented diversity training. Should everyone in a firm receive diversity training? Why, or why not?

3- What criteria would you use to determine the effectiveness of a workplace diversity training program? List three separate measurable variables that you could evaluate, and explain why these variables are important.