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Liberty University Mass Customization in Service Firms Discussion Paper

 

Book used for class is:

Organization Theory & Design

Richard L. Daft

Daft, R. L. (2020). Organization Theory & Design. [MBS Direct].

See attachments for chapters related to each questions.

Submit a thread in response to the following 4 questions:

Chapter 7: Mass customization      of products has become a common approach in manufacturing organizations.      Explain the ways in which mass customization can be applied to service      firms as well.

Chapter 8: A top executive claimed that      superior management is a craft technology because the work contains      intangibles (such as handling personnel, interpreting the environment, and      coping with unusual situations that have to be learned through      experience). If this is true, is it appropriate to teach management in a      business school? Does teaching management from a textbook assume that the      manager’s job is analyzable and, therefore, that formal training rather      than experience is most important?

Chapter 8: Do you believe that      technology will eventually enable high-level managers to do their job with      little face-to-face communication?

Chapter 10: Look through several recent      issues of a business magazine (Fortune, BusinessWeek, Fast Company, etc.)      and find examples of 2 companies that are using approaches to busting      bureaucracy. Explain the techniques that these companies are applying.

Chapter 10: Do you believe that a no      growth philosophy of management should be taught in business schools?