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UCLA 5 Approaches to Resolving Conflict & Understanding Conflict Analysis

 

Please watch the following videos Understanding Conflict (6:47) and Five Approaches to Resolving Conflict (4:41) (under Conflict Management playlist) using the links below and write a 400-word reflection on what you learned, found interesting, and/or how it impacted you as a future manager on each video (800 words total).  It should not be a play-by-play (i.e. first she talked about this, then this, etc.).  

https://www.youtube.com/watch?v=BzvIMaYvpmY

https://youtu.be/fAZFo4MP9Y