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Santa Clara University Operations Management of Benihana of Tokyo Questions

 

1. In as much detail as you can (based on the case information and tables) explain how Benihana differentiates itself in each of the OM competitive dimensions.

2. How does Benihana’s cost structure differ from that of a typical sit-down restaurant? [explain the cost differences in terms of food, labor, beverage, rent, and advertising separately]

3. What is the process flow on a busy night? (Describe by including the flow chart diagram)

4. As the case explains, the labor cost does not include the manager, assistant manager and the hosts salaries. (These salaries have a separate budget line known as management costs.) Assuming that each non-chef worker’s salary is $4000/year estimate a chef’s salary in the Chicago unit based on the case information.