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1 LIST AND DESCRIBE THREE OF THE FIVE MAJOR STRATEGIES FOR CONFLICT MANAGEMENT.

2-LIST AND DESCRIBE THREE CLOSING TECHNIQUES.

3- IDENTIFY AND EXPLAIN FOUR OF THE TEN STRATEGIES FOR A SUCCESSFUL NEGOTIATION PLANNING PROCESS

4-EXPLAIN HOW MOOD AND EMOTION CAN INFLUENCE NEGOTIATIONS BOTH POSITIVELY AND NEGATIVELY

5-YOUR TEXT LISTS 15 WAYS OF DETERMINING WHETHER THE OTHER PARTY IS ACTING DECEPTIVELY-LIST AND DISCUSS FOUR

6-WATH IS THE NATURE OF THE MULTIPARTY NEGOTIATIONS?

7-LIST THREE RULES FOR BRAINSTORMING

8-DISCUSS THREE ENVIRONMENTAL FACTORS THAT INFLUENCE INTERNATIONAL NEGOTIATIONS

9-WHAT IS BATNA? WHY IS IT IMPORTANT?

10-LIST AND DESCRIBE THREE OF THE TEN BEST PRACTICES FOR NEGOTIATORS.