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Continuous process improvement

In “Continuous process improvement: Penny Weller at TED x Kalamazoo” video, the speaker talked about the continuous process improvement and its impact on the company`s performance.  

Do you agree with the speaker point of view that process improvements can make real change in organizations? Why?

The speaker mentioned important concepts in relation to the process improvements such as think, easy, do. Choose one of these points to discuss how it can be applied in the business world.

Instructions:

1. Access the video:
2. https://www.youtube.com/watch?v=1hvprBVWn3M
3.  Recomonded TextbookPyzdek, T., &  Keller, P. (2012). The handbook for quality management: A complete guide to operational excellence (2nd ed.). McGraw-Hill Professional; ISBN-13: 978-0071799249