Business Finance Homework Help

1. With the aid of a diagram, Describe the phases of service interaction process.  

2. Service organizations must have the courage to discontinue offering services that are no longer profitable to the organization as a whole. Discuss  specific areas where service organization should successfully maintain the service quality.

3. Evaluate guidelines for the effective service recovery system in a busy tourism or hospitality enterprise 

4. Identify and Discuss   tools for monitoring service quality necessary for  determining the root cause of specific problems that upset customers in service organizations

5. Define differentiation and analyses the steps in differentiation strategies in service firms.