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SMSU HR Action Incident Cater Cleaning Company Case Study
I’m working on a management writing question and need an explanation to help me learn.
Read HR in Action Case Incident 2: Carter Cleaning Company: The High-Performance Work System on p. 85.
3-19. Would you recommend that the Carters expand their quality program? If so, specifically what form should it take?
3-20. Assume the Carters want to institute a high-performance work system as a test program in one of their stores. Write a summary outlining important HR practices you think they should focus on.
- Watch the following videos. They complement what you are learning in this week’s text readings. As you view the videos, see if you can align their content with the learning objectives for this chapter.
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Supplement Resou
In 2009, Comcast Cable announced it was buying NBC/Universal to combine its own cable delivery business with NBC’s content. Many thought the acquisition was ill conceived, in part because the “content” employees’ culture might differ from that of the cable employees’ culture. Some of the concerns are illustrated at http://arstechnica.com/tech-policy/news/2010/02/congress-told-that-comcastnbc-merger-a-big-crapshoot.ars.
How different are the two companies’ cultures and how would you as CEO overcome those differences? Many of the differences with the cultures lie with the different strategies of the two companies. You can find some of these differences to help explain the cultural clashes that could occur. The CEO plays a critical role in merging the two cultures and ensuring the workers are productive moving forward. It would be helpful for the CEO to engage a consulting firm with merger expertise. Emphasis should be on HR practices such as retention strategies and compensation systems. The CEO must also have a clear communication strategy related to the merger.
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