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. Think about all you’ve learned thus far about interpersonal communication. Then work through the following five steps. Remember, there are no “right” answers, so think hard about what is the best choice!

Step 1: Reflect on yourself.

What are your thoughts and feelings in this situation? What assumptions are you making about Kaitlyn and her communication? Are your assumptions accurate?

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Step 2: Reflect on your partner.

Put yourself in Kaitlyn’s shoes. How is she thinking and feeling? Are her views valid?

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Step 3: Identify the optimal outcome.

Think about your relationship and communication with Kaitlyn and all that has happened. What’s the best, most constructive relationship outcome possible? Consider what’s best for you and for Kaitlyn.

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Step 4: Locate the roadblocks.

Taking into consideration your own and Kaitlyn’s thoughts and feelings and all that has happened in this situation, what obstacles are preventing you from achieving the optimal outcome?

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Step 5: Chart your course.

What can you say to Kaitlyn to overcome the roadblocks you’ve identified and achieve your optimal outcome?

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