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Excelsior College Complaints Policies and Procedures Paper

 

In this activity, you will add to your community plan by developing the policies and procedures for addressing concerns. These procedures should include but are not limited to the following:  

  • Informal and formal methods of communications 
  • Channels of interaction 
  • How complaints will be managed 
  • Anonymous complaints 
  • Response time 
  • Investigation 
  • Internal review 
  • Follow-up 
  • Reporting