Business Finance Homework Help

1/ In your own words, describe the Delphi Model and how it
can be useful to service operations Manager.

2/ in your own words, describe how the “moment of truth” is unique in the healthcare industry versues other service industries. Be specific

3/ In your own words, describe the different between using an alpha value of 0.1 versues a value of 0.5 in exponential smoothing. What is the tradeoff in your forecasting model for different values of Alpha?

4/ In your own words, define “perishability’, given an example, and explain if/ how this is unique to service operations.

5/ In your own words, describe one positive aspect to being a service provider to the federal government and one negative of the same.