Business Finance Homework Help

I need an explanation for this Management question to help me study.

Read the article ( case study ) , and answer the following questions:

1. In your own words, describe the main stages performed to improve the Monroe County hospital (emergency department – wait time) to enhance the overall performance.  

2. Based on the project objectives, discusses the significance of linking the operational improvements with the business`s long term strategies.  

3. To which do you agree with the author indication that “Leaders must measure, track and know their organization’s numbers”. Explain.