Business Finance Homework Help
Pima Medical Institute Difference Between Leadership and Management Questions
Discussion
- What do you see as the difference between being a leader and manager? Are you currently either of these?
- Describe one experience in which you received or observed superior quality service and one in which you received poor service. (I work in an oputpatient physical therapy clinic working as a therapist)
- What made these experiences good or bad? How did each experience make you feel?
- What role do you think management played in each experience (even if a manager wasn’t personally involved)?
Respond to the following
Student 1:
Hey everyone,
I think that everyone can be a manager, but not everyone can be a leader. Leaders also do not necessarily have to be in a management position, anyone can be a leader. I also think that not all mangers are leaders. Leaders and managers should lead by example and treat everyone with respect and equality, but that does not always happen. I would consider myself a leader currently. I am not the manger of my clinic, but I am the lead medical assistant. I do not place myself above anyone else and I do not think that there is one job in the clinic that I am not able to or would want to do. I am on the same level as everyone. I also try to help people and bring them up with me. I want to see everyone suceed and take pride in knowing I helped someone achieve their goals. I know I have things that I need to work on in order to become a better leader, but I think the first step is recognizing that I need to work on things and I always will make room for improvement.
I have a back injury from the military, and need to get back injections quite often. I visit a spine specialist and he does the injections in his clinic. I experienced superior quality service from them at my first visit and they have been consistent at every visit after that. They are kind, show respect for their patients, and make sure that you are comfortable and taken care of. I think kindness goes a long way and just being nice to customers will set your business apart from everyone elses. They just treat everyone with respect and build a great relationship with their patients.
I received poor service at my childrens pediatric clinic. I understand everyone has bad days, but there is a nurse that is always negative and acts like she does not want to be there. She is not gentle or kind to the children, and if you work in peds, you have to be. I work at ENT, where we see children as little as 2 days old. I am not a fan of other people’s children, but I would never show that at work. It is my job to be kind and caring and treat every child that comes through, like they are my own. I feel that it is just something that comes with working with peds patients. The nurse that works at my childrens pcp, just has a horrible attitude and should not work peds at all. It is very obvious she does not like her job and does not care about the kids. It is kind of sad, and I dread having to see the one doctor, because I know that she is his nurse.
Attitude is what made both of these experiences good and bad. Attitude is everything in customer service. I am almost positive that the nurses at the spine clinin have bad days or are tired of doing 300 back injections every single day, but they have never displayed that. From my perspective, they love their jobs and love their patients. The nurse at my children’s clinic though, has a terrible attitude and it is exactly what makes every experience with her bad. Everytime I leave the spine clinic, I am happy and just in an overall better mood then when I went in, just because everyone was very kind and made me feel important as a patient. Everytime I leave my kids clinics and I have that nurse, I am irritated and start to question why she even works there. It just bothers me and I think about it for a good 15 minutes! lol Then I call my husband and tell him, which transfers the negativity to him.
With the spine clinic, I think managment has a lot to do with their positive attitude. I believe they are made to feel important and valued, and it shows through their work. With the peds clinic, I think management might just not be addressing the nurse’s attitude. She has had a few complaints about her attitude with kids, but still acts the same every time. No one else in the clinic acts like that, so I do not think management has anything to do with her being a negative person. Some people just are not meant to work any type of customer service, and healthcare runs on customer service.
Sam
Student 2:
What do you see as the difference between being a leader and manager? Are you currently either of these?
The difference between a leader and a manager is that a manager deals with operational aspects, financial data, and relational skills in finding the best way to accomplish task by providing quality and reasonable healthcare services while the leader is someone whom others trust and have confidence in following because of their ability to motivate others and recognize the strengths of each individual employee. I am not neither a leader nor a manager but still developing my leadership skills in my current job.
Describe one experience in which you received or observed superior quality service and one in which you received poor service.
One example of poor service I have witnessed is when we had a patient who needed x-rays to be done but because of poor management and poor communication skills the x-rays company wasn’t called or even attempt to make an appointment for the patient to be sent out for x-rays.
Another example I witnessed that had positive quality measure was when one of the patients who was scheduled for therapy from day one the managers communicated with the treating therapists and informed them that the patient has Part A coverage and didn’t have a lot of time for rehab and so the therapist should work with the patient in the specified days to reach the goal prior discharge home.
What made these experiences good or bad? How did each experience make you feel?
Both examples taught me a lesson in that it was a good experience for me because I learned that good communication skills can lead to best outcomes and reduce any mistakes from happening that might affect a patients’ health. So that is why I always check with my rehab manager for any unclear information about the patients’ goals and treatment.
What role do you think management played in each experience (even if a manager wasn’t personally involved)?
Management played a huge role for patient’s quality of care and provided services in a reasonable manner. Poor management can lead to poor patient care and decreased health for patients.
Reference
Talk to us support@bestqualitywriters.com