Computer Science Homework Help

Crisp, brief write up for Topic Approval. Prof is convinced when I am talk about my topic, however he finds a gap when a written document is sent to him. Things to consider –

1.Topic – Exploring issues of automation in Healthcare Insurance and how it impacts quality of Healthcare

2.Background – Problem, Gaps – Too much automation, No human interaction, loss of emotions & helplessness, No options for resolutions, increase in customer complaints and customer satisfaction, higher resolution time.

3.Significance of the Project Research Questions – What will the paper address – Gaps and what categories should be automated and what shouldn’t be automated?

4.What am I doing –

a.I am going to explore/assess & evaluate from the participants what should not be automated and what should be automated?

b.Findings from the research will help me find out the touch points that require human contact

c.This way my research will be able to reduce automation on critical areas

6.Theoretical Framework –

1. Dynamic capabilities (DC)
   1. Path dependence

7.Any citation? If that is true, why are you studying this?

A. I have added references and documentations that talks about this very concern. Apple and IBM are two companies who are trying to solve this outside of health care.

Preparing for the Future of Healthcare in Light of Automation – Sources, that I looked.

https://www.automationanywhere.com/company/blog/rpa-thought-leadership/preparing-for-the-future-of-healthcare-in-light-of-automation

https://www.brookings.edu/research/automation-and-artificial-intelligence-how-machines-affect-people-and-places/