Computer Science Homework Help

I’m working on a computer science multi-part question and need an explanation and answer to help me learn.

1) What is a CRM? Why use it in an organization? its advantages? Name a CRM software company?

2)Why are the advantages to using Bootstrap and ASP.NET and discuss the importance of generating HTML dynamically by coding HTML elements?

3)Construct two separate use cases and use case scenarios for interactions with a bank Automated teller machine. Do not try to capture all the functionality of the ATM into one graph; think about two different people using the ATM and what each one might do. Design test cases for your scenarios.