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Howard University Customer Service and Patient Rights Outline

 

Creating an Organization-wide Culture of Quality

Students will create an in-service to present to their peers. This will meet P&P guidelines related to Quality improvement. Please read the following documents:

1. Quality Improvement Program-GH.docx

2. Leadership project directions-1.pdf

Choose from the following topics to create a visually stimulating and engaging 20 minute presentation using Knowles Theory of Andragogy.

Topics

  1. Customer Service and Patient Right

You will work as a pair to complete the project and present it in 3 stages:

1. Explaining the content outline and ideas for the presentation. You will also submit a written outline with the video as well as a pre and post presentation survey for participants.