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Howard University Customer Service and Patient Rights Outline
Creating an Organization-wide Culture of Quality
Students will create an in-service to present to their peers. This will meet P&P guidelines related to Quality improvement. Please read the following documents:
1. Quality Improvement Program-GH.docx
2. Leadership project directions-1.pdf
Choose from the following topics to create a visually stimulating and engaging 20 minute presentation using Knowles Theory of Andragogy.
Topics
- Customer Service and Patient Right
You will work as a pair to complete the project and present it in 3 stages:
1. Explaining the content outline and ideas for the presentation. You will also submit a written outline with the video as well as a pre and post presentation survey for participants.