Case 2: Discussions -Registries and Disease Management

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• Identify and discuss the various IT tools and staff resources UHC used to deploy its education and self-management strategies among patients with chronic disease. What are their strengths? Limitations?
• UHC identified several challenges and lessons learned in this case. Discuss each of these including UHC’s approach to overcoming the challenges. What other strategies or approaches might you have considered? Why? Explain your rationale.
• UHC used curb-side consultations and e-visits to reduce specialty office visits. To what extent are these used by provider organizations in your community? Or others as evidenced by the literature? How effective have e-visits been? Are patients open to them?