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Task: To answer the telephone in a provider’s office in a professional manner and respond to a request for action.

Click on the link below to access Ch.8 procedural videos. Click on the video titled Demonstrate Professional Telephone Techniques.

https://coursewareobjects.elsevier.com/objects/elr/Kinn14e/procedurevideos/#

I HAVE ATTACHED THE VIDEO TRANSCRIPT TO READ SINCE YOU WILL NOT BE ABLE TO ACCESS THE VIDEO ITSELF

In your own words, describe how the MA in the video demonstrates professional telephone techniques. Type your response and submit via this link.