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HEALTH CARE DELIVERY SYSTEMS & MANAGED CARESummary of Interview with Service–Learning Organization Leader—Directions & RubricRevised 2021PURPOSEThe purpose of the interview with a leader at the organization you have selected for your service–learning experience is for you to gain understanding about the day to day operations of a single healthcare–related non–profit organization that serves your community, including its population and the services, resources, or programs it offers. You will also review strengths, weaknesses, opportunities, and threats (i.e., SWOT analysis) with the organizational leader. The time spent engaged in the actual interview counts toward the at least 6 hours you are required to complete for the service–learning component of NS 803.DIRECTIONS1.Schedule an interview with a leader of the organization where you will complete your minimum 6 service–learning hours.Note: Directors and other organizational leaders have full schedules so please be respective of their time. 2.Prepare for the interview by reviewing the organization’s website, including but not limited to this information or these sources:a.Mission, Vision, Valuesb.History/Foundingc.Board of Directorsd.Impact(Who, What, Where, How?)e.Annual Reportsf.Descriptions of Resources, Services, and Programsg.Volunteer Opportunitiesh.Identify an activity that you would like to participate in or contribute tofor your remaining service–learning hours.3.Review the SWOT Analysis areas (i.e., Strengths, Weaknesses, Opportunities, Threats) and the questions associated with each area. Select at least 2questions from each area to ask during the interview. (You willsummarize the responses to these and other questions in the interview summary.)4.Upon arrival, thank the interviewee for his or her time.5.During the interview, ask these questions(as well as your SWOT analysis questions):a.What is your background (i.e., education, professional, other)?b.How did you get started with this organization?

NS 803—HEALTH CARE DELIVERY SYSTEMS & MANAGED CARESummary of Interview with Service–Learning Organization Leader—Directions & RubricRevised 2021c.What positions have you held within the organization?d.What is the biggest difference you believethe organization makes within the community?e.Who are your community partners?f.How can healthcare providers and/or professionals contribute to your organization?g.What volunteer opportunities are there?NOTE: Use the information from the website to fine–tune this question or ask a more specific but related question.h.How often do youand your colleagues conduct a SWOT analysis?i.What strengths have you identified in the organization?i.2 Strengths questionsj.What weaknesses have you identified in the organization?i.2 Weaknesses questionsk.What opportunities are there for the organization?i.2 Opportunities questionsl.What threats exist to the organization?i.2 Threats questionsm.If there was one thing you want the community to know about the organization, what would it be?6.Before departing, ask a.How you can participate in or contribute to the activity you have chosen(i.e., Volunteer Opportunities), andb.Thank the interviewee for his or her time