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Conflict Manifestation in Healthcare Industry Discussion

Examine how emotions played a role in a conflict that would arise between patient and provider, also what was done (or might have been done) to harness these emotions in a more positive way.
Your Assignment must be written in standard edited English per the APA guidelines.
Be sure to support your work with at least four high-quality references, including at least one from peer-reviewed journals accessed through the Herzing University Library or other sources.
Your assignment should show an effective application of triangulation of content and resources in your conclusion and recommendations.