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West Coast University Communication and Conflict Management Question
Communication and Conflict Management
- Communicate effectively with patients, families, and interprofessional team members using evidence-based communication skills.
- Use a standardized approach—Situation, Background, Assessment, Recommendation (SBAR)—to communication for conveying a patient’s condition, including an opportunity to ask questions and to verify information.
- Collaborate with members of the interprofessional team when planning care and meeting patient care needs.
- Describe how standard communication strategies contribute to a culture of safety.
- Interpret interactions and signs of tension that may lead to conflict, and develop strategies to prevent escalation.
- Analyze subtle and obvious signs of incivility and lateral violence in the workplace.
- Utilize resources within the work environment to manage situations involving conflict.
- Formulate a plan to ensure safety for oneself and others in a threatening situation.
Prompt: Reflect on Miller and colleagues’ research on new graduate preparedness in working with electronic medical records (EMR). What challenges and benefits do you anticipate, or have you experienced, when interfacing with the EMR? What strategies can you implement to ensure that you have a smooth transition in your documentation while using the EMR?