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HCAD 600 Future of Healthcare and Emotional Intelligence Healthcare Discussion

 

Please read and answer Peer #1 and Peer #2 below: (Discussion Question). 

)1. What do think of the video’s basic premise?

               In a 2013 video, Eli Amdur talks about his vision for the future in 2050.  But overall, his concepts revolve around how to think creatively and how this will shape the advancements of the future (TEDx Talks, 2013).  In the past, advances were made that all other advances built on, like tools, agriculture, paper, commerce, and mathematics.  These advances were made through the consumption of traditional assets like land, capital, natural resources, and manufacturing.  In his vision of the future, mankind would be more focused on how to critically read, critically think, and critically listen and the asset that will be sustainable into the future is the creativity of mankind (TEDx Talks, 2013).

2. What do you imagine the future of healthcare to be like?

               The future of healthcare will be shaped by the creativity and innovation of pioneers that will bring about iterative change leaning on the discovery of those made before them.  Already a breakthrough in vaccine technology was made with the first approved mRNA vaccine with COVID-19.  Yet another advancement in vaccines is just around the corner.  Researchers have teamed up with Moderna to develop an mRNA vaccine for the HIV virus (Fourie, 2021).  We may be a short way from realizing a future free of HIV.

               Artificial Intelligence, although still being developed, is already assisting physicians in decision making and diagnosis.  Currently, AI is already assisting radiologists in image classification, object detection, and tumor classification (Vatandoost et al., 2019).  Machine learning will be able to assist clinicians with diagnosis and clinical decision making and it will become even more potent resource in the future with further development.

               Robotics assisted surgery is already in use in many facilities.  Using remote controlled robots for laparoscopic-like surgery has better treatment outcomes with lessened hospital stays with equal or greater frequency than traditional surgeries (Vatandoost et al., 2019).  There is no doubt that coupled with machine learning and AI that robotics will have a future in healthcare.  Perhaps, we will have surgery centers with an automated assembly line process that is managed by robots from reception to recovery.

               3-D printing, while mostly used by hobbyists and manufacturing, can be utilized to great effect within the future of healthcare.  Medical equipment, implants, prosthetics, and casting could all be done with 3-D printing with the results of more cost effective, durable, and lightweight solutions than traditional means (Vatandoost, 2019).

               Wearable technology could also be a big contributor to healthcare services in the future.  With the proliferation of telemedicine in the wake of the COVID-19 pandemic, coupling this with wearable devices such as smart watches and fitbits, can provide a lot of clinical information to a providers decision making that may make the traditional office visit obsolete.  Patients will be meeting with their providers from the comfort of their own homes, in a future for healthcare.

Fourie, J. (2021). The future of healthcare. Finweek, 5.  Retrieved from database: EBSCOHost, Accession no. 149296211

TEDx Talks. (2013, November 1). The world in 2050…Are you ready? Eli Amdur at TEDxFairleighDickinsonUniversity [Video]. YouTube.  

Vatandoost, M., & Litkouhi. S. (2019). The future of healthcare facilities: How Technology and Medical Advances May Shape Hospitals of the Future. Hospital Practices and Research, 4(1), 1–11. https://doi-org.ezproxy.umgc.edu/10.15171/hpr.2019… 

Peer # 2:

My emotional intelligence resolved a complex situation when I needed to notify an insurance member that her benefits had been changed, and her gastric bypass surgery would no longer be a covered benefit.  The member had prepared for months; going to psychological readiness appointments, working to lose the weight needed to proceed with her procedure, and working out her family logistics so that her family would be taken care of during her recovery. At first, I was really distanced from her emotions.  I was charged with giving her the facts and telling her that she needed to explore other weight loss options.  I wasn’t rude, but I had no sympathy at the beginning of our conversation. As the conversation progressed, I began to:

Perceive her emotions: I could tell that the woman on the other end of the phone was in mental and emotional distress.  I could understand this by the way her voice was shaking and by her desperate tone.
Reasoning with her emotions: I started to reason with her emotions.  How could I help her to promote a different way of thinking about her situation, and the way that she was responding to having a less comprehensive benefit package?
Understanding her emotions: I had to put myself in her shoes.  How would I feel if I couldn’t lose weight and did everything my physician told me to do in order to get into a different place? She told me that she was suicidal and there was no point to live in the body she had if there was no help for her.
Managing emotions: I wanted to be able to manage her emotions effectively.  Instead of thinking of the worst possible scenario, I told her that we could brainstorm.  I was able to contact her employee benefit representative and explain the situation.  Her procedure would be covered, and she would not have any out of pocket expenses.
Although this issue was not resolved in one phone call.  I used emotional intelligence to navigate very deep and life altering emotions. Had I not been emotionally intelligence, I am sure that the outcome would be extremely sad and unfortunate.
I was inspired by her resilience and the way that I handled my emotions during the call. I have applied emotional intelligence techniques throughout my personal and professional life.