Human Resource Management homework help

 

 

Access the following to complete this Assessment:

• Memorial Hospital Patient Experience Scenario
• Academic Writing Expectations Checklist

Read the “Memorial Hospital Patient Experience Scenario”. Then, complete the following two parts:

 

Part I: Patient Experience and Improvement Tools

Develop a white paper that proposes a high-reliability quality program that will address the issues identified in the scenario. (10–15 pages)

Include:

• A justification for why the hospital needs to create a high-reliability quality program
• Descriptions of the elements of the patient experience to be targeted for improvement related to quality, safety, and overall satisfaction in the hospital
• Recommendations for potential resources that could be utilized for improving or maintaining safety, quality, and the overall patient experience and explanations of why these resources would be of value
• Recommend Lean Management and Six Sigma improvement tools that will be used in the high-reliability quality program

 

Part II: Culturally Sensitive, Patient-Centered Care

Propose a cultural sensitivity program focused on patient-centered care for the organization. Create a slide presentation to present to the board of directors of Memorial Hospital. Your presentation should be 7–12 slides and should include a title page and references on additional pages.

In the presentation:

• Provide a rationale for why a cultural sensitivity program is important for patient-centered care.
• Present an outline for a cultural sensitivity program.
• Recommend a rollout and ongoing training plan.