Humanities Homework Help

I’m studying for my Political Science class and need an explanation.

At first, Millie accepts her guilty verdict and assumes the process unfolded as it should have.

1?Is the system working if she “won her appeal in spite of, not because of, due process protections?

second question :-  

According to Ewick and Silbey: “Citizens have been theoretically interesting to sociologists of law only when they pass through that institutional boundary to lodge their complaints, voice their grievances, seek their rights, or demand justice” (30).  

2?How does this approach restrict or limit who’s voices or experiences are captured?