in responding favorably to a claim, the writer should begin immediately with an apology.

When a company receives a claim and decides to respond favorably The message is called a n? – Adjustment Letter. When a company receives a claim and decides ro respond favorably, the letter is called an adjustment letter.

When should the direct approach be used if responding to a request for information or action? – 1. When should the direct approach be used? Answer: When you write messages that contain positive news or straightforward information that is neutral, a direct approach is usually the best choice.

What should you include in the opening of an adjustment message? – What should you include in the opening of an adjustment letter? An explanation of why the customer is at fault, even though you will comply with the request.

When making a direct request do you start with? – When making a direct request, state what you want in the first sentence or two and then follow with an explanation. Because routine messages are so common in business, it is not necessary to pay attention to your tone when writing them.

When a company receives a claim and decides to respond favorably the response message is called an acceptance select one True False? – When a company receives a claim and decides to respond favorably, the response message is called an acceptance. In the closing paragraph of an adjustment message, it is inappropriate to mention another one of your company’s products or services.

When responding to a memo that requests information What is the best way to provide this requested information? – When responding to a memo that requests information, what is the best way to provide this requested information? Order your responses in the same sequence as the request. Dashes(–) are usually used to introduce lists. What steps should a writer take to prepare to write a memo or e-mail message that responds?

What is direct and indirect approach? – Direct approaches give ordinary information or good news up front. In contrast, indirect approaches are used when you think your audience may reply with disappointment, annoyance, or defensiveness, or maybe you’re not even sure how they will react to your idea.

When responding to inquiries which of the following are the three best ways to set off separate questions? – › ba-3350-chapter-flash-cards

How should the message begin when using the indirect approach? – › chapter › 5-11-bad-new…

What should you include in a persuasive claim or complaint message? – What is the best advice when composing a persuasive complaint message? Open with a statement of sincere praise, an objective statement of the problem, or a point of agreement; Open with a statement of sincere praise, an objective statement of the problem, or a point of agreement.

What is claim adjustment letter? – An adjustment letter or a claim adjustment letter is a written response from a representative of a business or agency to a customer’s claim letter. It explains how a problem with a product or service may (or may not) be resolved.

What strategies should a direct response message use? – What strategies should a direct reply message use? Use graphic devices to make the message more readable. Identify previous correspondence and the subject in the subject line. Place the most important information first.

When writing a letter that makes a request you should? – › office-addins-blog › request-le…

How do I make a direct request? – Clearly state the main idea of each direct request you write. Indicate your confidence that the request will be filled. Provide a sufficient detail for the reader to be able to comply with your request. Clarify complicated request with lists and tables.

What is the writing plan for direct request messages? – put the main idea (your request) first. phrase your request as a question (eg How much is…) or as a polite command using please + an action verb (eg Please call…) use a bulleted list for multiple requests or questions. give a reason for the request or state its benefit after you’ve made your request.