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INFORMATION TECHNOLOGY DISASTER RECOVERY PLAN
Revision History
| Revision | Change | Date |
Official copies of the document are available at the following locations:
- Department of Information Technology Office
- Office and home of the Chief Information Officer
Contents
Revision History. 1
Official copies of the document are available at the following locations: 1
Contents. 2
Section 1: Introduction. 3
Section 2: Scope. 3
Section 3: Assumptions. 3
Section 4: Definitions. 3
Section 5: Teams. 3
5.0.1 Incident Commander 3
5.0.2 Incident Command Team.. 3
5.1 Datacenter Recovery Team.. 3
5.2 Desktop, Lab, and Classroom Recovery Team.. 4
5.3 Enterprise Systems Recovery Team.. 4
5.4 Infrastructure and Web Recovery Team.. 4
5.5 Telecommunications, Network, and Internet Services Recovery Team.. 4
Section 6: Recovery Preparations. 5
6.1 Data Recovery Information: 5
6.2 Central Datacenter and Server Recovery Information: 5
6.3 Network and Telecommunication Recovery Information: 5
6.4 Application Recovery Information: 5
6.5 Desktop Equipment Recovery Information: 5
Section 7: Disaster Recovery Processes and Procedures. 5
7.1 Emergency Response: 5
7.2 Incident Command Team: 5
7.3 Disaster Recovery Teams: 5
7.4 General System/Application Recovery Procedures/Outline: 5
8.0 Network & Telecommunication Recovery Guidelines: 7
Appendix A. IT Contact List 7
Appendix B. Crisis Management Team Contact List 7
Appendix C: IT Recovery Priority List 7
C.1 IT Infrastructure Priorities: 7
C.2 IT System Priorities: 8
C.3 Consortium, Outsourced, and Cloud-based IT System Priorities: 8
C.4 IT Facility Priorities. 9
Appendix D: Vendor Information. 9
Appendix E: Disaster Recovery Signoff Sheet 10
Section 1: Introduction
Provide an introduction to the company/situation…
A copy of this plan is stored in the following areas:
- Department of Information Technology Office
- Office and home of the Chief Information Officer
Section 2: Scope
Determine/explain the scope of this plan.
Section 3: Assumptions
Section 4: Definitions
Section 5: Teams
5.0.1 Incident Commander
| Chief Information Officer | |
| Home Phone: | |
| Cell Phone: |
5.0.2 Incident Command Team
| Chief Information Officer | |
| Manager, User Support | |
| Manager, Infrastructure Services | |
| Manager, Information Systems | |
| Manager, Classroom and Media Services |
5.1 Datacenter Recovery Team
All Contact Information is located in Appendix A
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | System Administrators (2) |
| Desktop Systems Administrator | |
| Network Communications Technicians (2) |
5.2 Desktop, Lab, and Classroom Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, User Services |
| Team Members: | Manager, Classroom and Media Services |
| Desktop Systems Administrator | |
| Computing Coordinators (7) | |
| Lab and Student Computing Coordinator | |
| Equipment Systems Specialist |
5.3 Enterprise Systems Recovery Team
All Contact Information is located in Appendix A
| Team Lead: | Manager, Information Systems |
| Team Members: | Manager, Infrastructure Services |
| Programmer/Analysts (4) | |
| Web Programmer/Analyst | |
| System Administrator | |
| Computing Coordinators supporting affected areas (business services, payroll, enrollment services, etc.) |
|
| Key Business Unit Personnel as needed by type of incident (payroll clerk, accountant, registrar, etc.) |
5.4 Infrastructure and Web Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | System Administrators (2) |
| Desktop Systems Administrator | |
| Web Programmer/Analyst |
5.5 Telecommunications, Network, and Internet Services Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | Communications Technicians (2) |
| System Administrator |
Section 6: Recovery Preparations
6.1 Data Recovery Information:
6.2 Central Datacenter and Server Recovery Information:
6.3 Network and Telecommunication Recovery Information:
6.4 Application Recovery Information:
6.5 Desktop Equipment Recovery Information:
Section 7: Disaster Recovery Processes and Procedures
7.1 Emergency Response:
7.2 Incident Command Team:
7.3 Disaster Recovery Teams:
7.4 General System/Application Recovery Procedures/Outline:
8.0 Network & Telecommunication Recovery Guidelines:
Appendix A. IT Contact List
Appendix B. Crisis Management Team Contact List
Appendix C: IT Recovery Priority List
The following priorities have been established by the department of Information Technology with consultation from the campus community.
C.1 IT Infrastructure Priorities:
C.2 IT System Priorities:
C.3 Consortium, Outsourced, and Cloud-based IT System Priorities:
| Application/System Name | Priority | RTO | RPO |
- Critical – Basic infrastructure and must be restored as soon as
- High – Systems of extreme importance, but do not provide
- Medium – Important systems and applications, but do not have university-wide
- Low – Systems important to specific departments or specific small populations of
- Full –Systems that may not be restored to functional status until normal operations are reestablished.
Note: RTO is recovery time objective, RPO is recovery point objective
C.4 IT Facility Priorities
| Building Name | Priority |
Note: building list continues on next page.
- Critical, needed for maintenance of public health and safety,
- High, needed for income maintenance for students, employees; payments to vendors; requirements for compliance or regulation; effect on cash flow; effect on production and delivery of services (housing, dining, student services).
- Medium, needed for mission of university, delivery of
- Low, everything else
Appendix D: Vendor Information
Appendix E: Disaster Recovery Signoff Sheet
I have been briefed and given an overview of the Disaster Recovery Plan and I am familiar with my responsibilities.
| Name | Signature | Date |
INFORMATION TECHNOLOGY DISASTER RECOVERY PLAN
Revision History
| Revision | Change | Date |
Official copies of the document are available at the following locations:
- Department of Information Technology Office
- Office and home of the Chief Information Officer
Contents
Revision History. 1
Official copies of the document are available at the following locations: 1
Contents. 2
Section 1: Introduction. 3
Section 2: Scope. 3
Section 3: Assumptions. 3
Section 4: Definitions. 3
Section 5: Teams. 3
5.0.1 Incident Commander 3
5.0.2 Incident Command Team.. 3
5.1 Datacenter Recovery Team.. 3
5.2 Desktop, Lab, and Classroom Recovery Team.. 4
5.3 Enterprise Systems Recovery Team.. 4
5.4 Infrastructure and Web Recovery Team.. 4
5.5 Telecommunications, Network, and Internet Services Recovery Team.. 4
Section 6: Recovery Preparations. 5
6.1 Data Recovery Information: 5
6.2 Central Datacenter and Server Recovery Information: 5
6.3 Network and Telecommunication Recovery Information: 5
6.4 Application Recovery Information: 5
6.5 Desktop Equipment Recovery Information: 5
Section 7: Disaster Recovery Processes and Procedures. 5
7.1 Emergency Response: 5
7.2 Incident Command Team: 5
7.3 Disaster Recovery Teams: 5
7.4 General System/Application Recovery Procedures/Outline: 5
8.0 Network & Telecommunication Recovery Guidelines: 7
Appendix A. IT Contact List 7
Appendix B. Crisis Management Team Contact List 7
Appendix C: IT Recovery Priority List 7
C.1 IT Infrastructure Priorities: 7
C.2 IT System Priorities: 8
C.3 Consortium, Outsourced, and Cloud-based IT System Priorities: 8
C.4 IT Facility Priorities. 9
Appendix D: Vendor Information. 9
Appendix E: Disaster Recovery Signoff Sheet 10
Section 1: Introduction
Provide an introduction to the company/situation…
A copy of this plan is stored in the following areas:
- Department of Information Technology Office
- Office and home of the Chief Information Officer
Section 2: Scope
Determine/explain the scope of this plan.
Section 3: Assumptions
Section 4: Definitions
Section 5: Teams
5.0.1 Incident Commander
| Chief Information Officer | |
| Home Phone: | |
| Cell Phone: |
5.0.2 Incident Command Team
| Chief Information Officer | |
| Manager, User Support | |
| Manager, Infrastructure Services | |
| Manager, Information Systems | |
| Manager, Classroom and Media Services |
5.1 Datacenter Recovery Team
All Contact Information is located in Appendix A
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | System Administrators (2) |
| Desktop Systems Administrator | |
| Network Communications Technicians (2) |
5.2 Desktop, Lab, and Classroom Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, User Services |
| Team Members: | Manager, Classroom and Media Services |
| Desktop Systems Administrator | |
| Computing Coordinators (7) | |
| Lab and Student Computing Coordinator | |
| Equipment Systems Specialist |
5.3 Enterprise Systems Recovery Team
All Contact Information is located in Appendix A
| Team Lead: | Manager, Information Systems |
| Team Members: | Manager, Infrastructure Services |
| Programmer/Analysts (4) | |
| Web Programmer/Analyst | |
| System Administrator | |
| Computing Coordinators supporting affected areas (business services, payroll, enrollment services, etc.) |
|
| Key Business Unit Personnel as needed by type of incident (payroll clerk, accountant, registrar, etc.) |
5.4 Infrastructure and Web Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | System Administrators (2) |
| Desktop Systems Administrator | |
| Web Programmer/Analyst |
5.5 Telecommunications, Network, and Internet Services Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | Communications Technicians (2) |
| System Administrator |
Section 6: Recovery Preparations
6.1 Data Recovery Information:
6.2 Central Datacenter and Server Recovery Information:
6.3 Network and Telecommunication Recovery Information:
6.4 Application Recovery Information:
6.5 Desktop Equipment Recovery Information:
Section 7: Disaster Recovery Processes and Procedures
7.1 Emergency Response:
7.2 Incident Command Team:
7.3 Disaster Recovery Teams:
7.4 General System/Application Recovery Procedures/Outline:
8.0 Network & Telecommunication Recovery Guidelines:
Appendix A. IT Contact List
Appendix B. Crisis Management Team Contact List
Appendix C: IT Recovery Priority List
The following priorities have been established by the department of Information Technology with consultation from the campus community.
C.1 IT Infrastructure Priorities:
C.2 IT System Priorities:
C.3 Consortium, Outsourced, and Cloud-based IT System Priorities:
| Application/System Name | Priority | RTO | RPO |
- Critical – Basic infrastructure and must be restored as soon as
- High – Systems of extreme importance, but do not provide
- Medium – Important systems and applications, but do not have university-wide
- Low – Systems important to specific departments or specific small populations of
- Full –Systems that may not be restored to functional status until normal operations are reestablished.
Note: RTO is recovery time objective, RPO is recovery point objective
C.4 IT Facility Priorities
| Building Name | Priority |
Note: building list continues on next page.
- Critical, needed for maintenance of public health and safety,
- High, needed for income maintenance for students, employees; payments to vendors; requirements for compliance or regulation; effect on cash flow; effect on production and delivery of services (housing, dining, student services).
- Medium, needed for mission of university, delivery of
- Low, everything else
Appendix D: Vendor Information
Appendix E: Disaster Recovery Signoff Sheet
I have been briefed and given an overview of the Disaster Recovery Plan and I am familiar with my responsibilities.
| Name | Signature | Date |
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