Management homework help
PARAPHRASE the PAPER attached below
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Abstract
India is a rapidly growing economy yet there is an urgency to address issues such as poverty, corruption, illiteracy and inadequate social welfare programs that hinder the overall development of the country. Its capital, New Delhi, faces water scarcity due to rapid urbanization, industrialization and zonal inequality. The distribution of clean and safe water in the country’s national capital is inefficient and unplanned and thus needs immediate attention. Despite a great demand for water there is inadequate supply only increasing the necessity for effective solutions. There is also an uneven distribution of water amongst neighborhoods. This paper examines the different distribution channels of water in New Delhi and the organizational structure, organizational efficiency and sustainability of these channels. The research consists of primary and secondary resources including case studies, data collection and scholarly journals.
Situation Analysis
This section of the paper is an in depth discussion and analysis of the distribution channels of water in Delhi and the importance of organizational efficiency and sustainability for these channels to practice better water management services.
As discussed earlier, there are three distributions channels of water in Delhi comprising of the Municipal, Private and Social sector. Although the roles of the three sectors vary in terms of governance, policy, structure, strategies and mission, their goal is the same i.e. to supply water to the residents of Delhi. The Municipal and Private sector are the dominant sources however there is an emerging social sector that cannot be overlooked. “Due to lack of proper operation and maintenance, the water supply Systems are unable to run at their full capacity”[1] The lack of an efficient structure and delivery model is often the cause for a . There is also a conflict when there are two sectors dedicated to supplying water to the residents of New Delhi as clear goals and tasks are not carried out due to a lack of transparency, corruption and no communication between these sectors. The private sector has a host of business ventures that supply packaged water or private tankers, however there is no company that could be seen as an alternative to the Delhi Jal Board. Bureaucracy and corruption are two issues that a developing country like India battles with everyday hence a government based water body is not an effective or efficient solution to eradicate the water shortage problem in Delhi. A disorganized structure causes discrepancies in the system as well as achieving both short term and long-term management goals.
Municipal Sector
Rumi Ajiaz in his study of the Urban Local Governments in India claims “the basic objective of an urban local government has changed from the maintenance of law and order in the early years to the promotion of the welfare of the community in recent times.”[2] The three forms of urban Local Governments are Municipal
Corporations, Municipal Councils and Town Councils. The roles of these three forms depend of the characteristics and size or urban area. Delhi being a large urban area has three municipal corporations and many government agencies to address maintain and practice functions to improve the welfare of the citizens. The Delhi Jal Board (DJB) is one such government run agency whose role is to be “responsible for the Production and Distribution of potable water after treating raw water from various sources like river Yamuna, Bhakhra Storage, Upper Ganga Canal & Groundwater and also provides treatment and disposal of waste water.”[3]
The Delhi Jal board follows a Strategic Business Unit structure( SBU). The figure (b) below identifies the roles of each officer.
This structure groups similar divisions into business units and accordingly delegates’ authority and responsibility to a senior officer or official for each unit. There is often the need for an additional layer of management due to the nature of the structure. With so many levels of management it is challenging to define the roles of the top management including the Chairperson, Vice Chairperson, Non Official Members, CEO and Ex Official Members.
Transparency often becomes an issue, as there are multiple departments that have different objectives and areas of expertise thus resulting with a poor level of communication within the structure.
Figure ( b ): Organizational Structure Diagram of Delhi Jal Board[4]
Method: Field observations
Delhi Jal Board
The Delhi Jal Board is large organization comprising of a laree number of departments. The CEO’s office was heavily guarded and his private secretary’s office was close by. The office spaces are divided according to the role of the employee, which is a common phenomenon for most Government run organizations in India. The layout of the office space was an indicator of the organizational structure of the DJB. As it follows a top down structure, internal communication is poor and hence there is no transparency in the system. I was introduced to the Head of Communications, Mrs. Chima, and she was threatened by the comparison of the DJB to other sectors. The CEO, Mr Ramesh Negi asked me to hand over the interview questions to Mrs. Chima and asked me to leave.
Method: Secondary Research
Secondary research was conducted prior to the primary research in order to thorough understand the concept of water management. There are a number of dissertations, case studies and theses published that address the technical, social and ethical realms of water management however there are no management related studies carried out. Water being a social service needs to be considered as a product and a service in order to improve existing systems that are dedicated to eradicate the water shortage issue of New Delhi. Based on the secondary research it was apparent that management related questions must be addressed in the interviews and field research to analyze the roles of these sectors and the strengths and weaknesses of their existing organizational structure and delivery models.
[1]Biswas, R., Khare, D., & Shankar, R. (2007). Water management in Delhi: Issues, challenges and options. Journal of Indian Water Works Association, 39(2), 89–96
[2] Aijaz, Rumi. “Form of Urban Local Government in India.” Journal of Asian and African Studies 43.2 (2008): 131-54. ProQuest. 10 Nov. 2011 <http://search.proquest.com/docview/810705860?accountid=12261>.
[3] http://www.delhi.gov.in/wps/wcm/connect/doit_djb/DJB/Home/About+Us
[4]http://www.delhi.gov.in/wps/wcm/connect/doit_djb/DJB/Home/Organisational+Setup
Remove “and” before the thus. And maybe you could make this stronger. How is it inefficient and unplanned? Or how can we give attention?
Add a percentage difference
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did she still answer the questions? Or refused to do so?
[1]Biswas, R., Khare, D., & Shankar, R. (2007). Water management in Delhi: Issues, challenges and options. Journal of Indian Water Works Association, 39(2), 89–96
[1] Aijaz, Rumi. “Form of Urban Local Government in India.” Journal of Asian and African Studies 43.2 (2008): 131-54. ProQuest. 10 Nov. 2011 <http://search.proquest.com/docview/810705860?accountid=12261>.
[1] http://www.delhi.gov.in/wps/wcm/connect/doit_djb/DJB/Home/About+Us
[1]http://www.delhi.gov.in/wps/wcm/connect/doit_djb/DJB/Home/Organisational+Setup
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