Management homework help
Please watch the video lecture ( https://www.youtube.com/watch?v=IqbISHG8iuE&feature=emb_logo ) and read the attached paper then answer the following:
Identify an entrepreneurial venture, write a brief summary of the organization and explain how it engages with the Covid-19 crisis. Also review the success/failure of this venture (300-400 words).
Identify an entrepreneurial venture, write a brief summary of the organization and explain how it engages with the Covid-19 crisis. Also review the success/failure of this venture (300-400 words).
- Article
Entrepreneurship Theory and Practice
00(0) 1–28
© The Author(s) 2019
Digital Sustainability and
Entrepreneurship: How
Digital Innovations Are
Helping Tackle Climate
Change and
Sustainable Development
Article reuse guidelines:
sagepub. com/ journals- permissions
DOI: 10.1177/1042258719899425
journals. sagepub. com/ home/ etp
1
Gerard George
, and
Simon J. D. Schillebeeckx
, Ryan K. Merrill
1
1
Abstract
We explore how digital technologies are helping address grand challenges to tackle climate
change and promote sustainable development. With digital technologies, entrepreneurial organizations have adopted innovative approaches to tackle seemingly intractable societal
challenges. We refer to these broadly as digital sustainability activities. By focusing on the digital
toolbox employed by pioneering organizations, we propose a research agenda that generates
novel questions for entrepreneurship, business models, and ecosystems as well as new ways of
thinking about
trust and institutional logics.
We believe that
digital sustainability
can spur
empirical advances
in entrepreneurship, innovation, and
strategy with potential
for positive impact
on
society.
Keywords
sustainable, business models, technology and innovation management
We observe a convergence of two seemingly disparate trends in business with consequences for
entrepreneurship theory and practice. The first trend relates to the heightened attention to the
climate emergency and the need for societal actors to take on expanded roles in the production
of environmental and social value (Di Domenico et al., 2010; Embry et al., 2019; George et al.,
2012; Howard- Grenville et al., 2014). Earth’s dire situation has been brought to the fore by
diverse stakeholders. The European parliament recently followed the UK and Canadian governments
in
declaring
a
climate
emergency.
In
popular
media,
Netflix
and
David
Attenborough’s
“Our
Planet”
and
a
wave
of
activists
are
raising
awareness
among
the
general
public.
Among
scientists,
the
IPCC
(2018) report on climate
change
and the
devastating
IPBES report on
1
Lee Kong Chian School of Business, Singapore Management University, Singapore
Corresponding Author:
Gerard George, Lee Kong Chian School of Business, Singapore Management University, 50 Stamford Road, Singapore
178899, Singapore.
Email:
ggeorge@ smu. edu. sg
Entrepreneurship Theory and Practice 00(0)
2
biodiversity loss (Díaz et al., 2019) restate insights known for decades in ever more forceful
terms. In business, companies are voluntarily or, under pressure of investors, governments, and
other stakeholders, committing to ambitious environmental goals (Delmas et al., 2019; Nave &
Ferreira, 2019; Pacheco et al., 2014; York et al., 2018). This is the sustainability imperative.
The second trend involves the rapid digitalization of the economy. A variety of new technologies
are
forming
a
digital
toolbox
of
solutions
that
challenge
the
status
quo.
Artificial
intelligence
and machine learning (AI/ML) are advancing exponentially and both businesses and
governments are competing in a race to harness its potential. While PwC (2017) estimates AI will
add some 14%—or USD 15.7 trillion—to the global economy by 2030, observers raise concerns
ranging from adverse employment impacts to the ethical implications of AI- based decision making
(Jarrahi,
2018).
As
AI/ML
begins rapidly altering resource allocations within and across
economies, the Internet of Things (IOT) promises to connect billions of devices in webs of
autonomous communication. The resulting “smart” houses, transportation systems, electricity
grids, and cities will increase economic flows by lowering transaction costs (Pasolini et al., 2018)
in ways that make lives easier and increase welfare. And simultaneously, distributed ledgers or
blockchains are resurfacing from their initial hype with a promise to reorganize transactions in
fairer, more decentralized, open access, efficient, and reliable ways (Hammi et al., 2018). Some
insiders consider blockchain so transformative it will instigate the next “infrastructure inversion”—the
previous three
being
driven
by
steam,
electricity, and
the
Internet—that
will
fundamentally
alter
the
global
economic
and institutional
infrastructure
and our very social
fabric
(Antonopoulos,
2015).
This is the
digital
imperative.
The
convergence
of
the
sustainability
and
digital
imperatives
is
beginning
to
gain
traction
in
the private and public sectors
(Merrill
et
al.,
2019), but has yet to galvanize
systematic and
rigorous academic
research.
While
a growing cadre of social
scientists attend
to inclusion
(George
et
al.,
2012,
2019), natural resource management (Delmas et al., 2019; George et al., 2015;
George & Schillebeeckx, 2018; Markman et al., 2016), and societal grand challenges (George
et al., 2016), management scholars have yet to embrace the urgency of climate change and sustainable
development
in
their
work.
With
this
article,
we
hope
to
inspire
fellow
academics
and
practitioners
to increase their focus on and advocacy
for
entrepreneurial
organizations
developing
digital
sustainability
activities.
Given
the
scientific
consensus
on
the
urgency
and
gravity
of
the
challenge to combat
man-
made climate
change,
our
scholarly communities
should not remain
on the
side
lines.
Beyond
looking in
and helping
students—from
undergraduate
to
executive
education—understand
what is at stake, our managerial
studies can encourage
and guide leaders
and institutions to lead the way to a carbon- free society.
In our exploratory research, we see entrepreneurial actors employing digital technologies to
tackle crucial sustainability challenges. They have done so, not only through technological innovation,
but also by developing
business models that
infuse innovations with new purpose.
The
activities
of these
actors,
their
business models,
and the
problems
motivating
their
work form
the
focus of this
article.
We
define
digital
sustainability
as
the
organizational
activities
that
seek
to
advance
the sustainable development goals through creative deployment of technologies that
create, use, transmit, or source electronic data. The digital nature of these activities enables them
to be less constrained by geographic boundaries and enhances scalability leading to higher
impact. In addition, the objectives guiding these activities focus on the creation of socioecological
value
as
an
integral
part
of
an
economic
proposition,
thereby
disarming
the
trade-
off
between
profit
and
purpose.
This
differentiates
the
digital
sustainability
lens
from
more
established
lenses
we discuss
below.
In the following section,
we paint
a picture
of the climate
emergency by summarizing
key
findings
in
the
natural
sciences
and
revisit
four
complementary
phenomenological
lenses
investigating
sustainability
problems and the role of entrepreneurship.
We then abstract from their foci
George et al.
3
to extract six high- level problems that underpin the organizational challenge of tackling sustainability, after
which
we
delineate our novel
perspective
focusing on digital
sustainability. Next,
we propose six digital sustainability
pathways that creatively
use the new digital toolbox to
address some of the
most important
challenges
we face
as a species.
We conclude
with a
proposed research agenda on digital
sustainability.
Overview of the Literature
Planetary Boundaries
Perhaps the foremost challenge facing humanity is a three- pronged overshooting of planetary
boundaries beyond which sustaining life as we know it becomes precipitously untenable
(Rockström et al., 2009; Steffen et al., 2018). Critical pathways leading to overshoot and collapse
involve runaway global warming due to carbon- intensive industrialization, overconsumption of
nitrogen and phosphorous, and wholescale biodiversity loss. An overwhelming body of scientific
work describes the link between industrial pollution and self- reinforcing feedback loops that
drive additional greenhouse gas emissions (Lenton et al., 2008). Feedbacks range from methane
release from thawing permafrost (Dean et al., 2018) and the dieback of boreal forest (Burke
et al., 2017) to albedo loss from shrinking ice caps and melting sea ice. Cognizant of the slow
rates of natural, terrestrial carbon sequestration, climate feedbacks reveal humanity racing stubbornly toward a point of no return
(Bendell,
2018).
Second, industrial
agriculture’s overreliance
on nitrogen
and phosphorous inputs is poisoning
waterways, producing massive
algae-
blooms and coastal dead zones, and threatening
global food
security
(Conijn
et
al.,
2018). Nitrogen pollution poisons infants and contributes
significantly to
global warming
(James
et
al.,
2018), exemplifying
the
interrelatedness
of environmental
factors
in a complex nexus
(Schillebeeckx
et
al.,
2018).
The overuse of chemical
fertilizers,
driven
mainly by
animal-
rich diets, remains the primary driver of nitrogen and phosphorous
pollution.
Third,
nearly 50% of all Earth’s individual animal populations are suffering from habitat
destruction (land consumption) and poaching (animal consumption) that will—if unabated—
drive an estimated one million species to extinction in the next decades (Díaz et al., 2019). The
IPBES report finds that unprecedented declines in biodiversity threaten over 80% of SDG targets
related to poverty, hunger, health, water, cities, climate, oceans, and land. Overuse of grazing
land for livestock, deforestation, and pernicious demand for rare animal parts as medicines and
status symbols remain major drivers of species loss today. Countering these existential threats to
our natural ecosystems, while staying within the safe operating space for six other planetary
boundaries, is the most pressing issue of our time (Rockström et al., 2009).
Grand Challenges
Grand challenges as a thematic focus reached mainstream management research only recently
(George et al., 2016). Grand challenges comprise specific critical barriers whose removal would
significantly help solve globally important societal and/or environmental problems. “Grand challenges” thus engage a broad problem scope ranging, from global warming, aging populations,
inequality, and poverty to health,
resource
scarcity, and the elusiveness of sustainable
livelihoods.
Addressing
these
complex
problems
requires
coordinated
and
collaborative
efforts
at
the
firm,
community, state, and regional level as well as behavioral change to produce solutions
across political and geographic boundaries (George et al., 2016).
The grand challenge lens is largely agnostic about the focal actor. Scholars have engaged
grand challenges by looking at incumbents (Luo et al., 2016), NGOs (Mair et al., 2016),
Entrepreneurship Theory and Practice 00(0)
4
single- purpose organizations (Cobb et al., 2016), partnerships (Doh et al., 2018), and supply
chains (Kim & Davis, 2016). Others have engaged communities (Berrone et al., 2016), bureaucracies
(Heese
et al., 2016), emergent organizations in disaster relief (Williams & Shepherd,
2016), and the policy–research interface (Vakili & McGahan, 2016).
Thanks to the rich contexts offered by grand challenges, theoretical lenses in this emerging
area of scholarship are equally diverse. Recent contributions have focused on resource dependencies
and
nexus thinking
(George
et
al.,
2015;
Schillebeeckx
et
al.,
2018), framing
(Reinecke
&
Ansari,
2016;
Wright &
Nyberg,
2017), as well as the pursuit, promise, and limitations
of
inclusive growth
(George
et
al.,
2019;
Halme
et
al.,
2012). Others have drawn attention
to
capability
perspectives
(Ansari
et
al.,
2012)
and
to
dynamic
institutional
fields
in
“entrepreneurial
contexts
relevant to grand
challenges and wicked problems”
(Briscoe
et
al.,
2018). In sum, the
grand
challenges approach
envelops
a
variety
of actors
and
means through
which
the
SDGs are
being
tackled.
Such
contextual and theoretical
breadth makes the grand
challenges approach at once
inclusive
and
potentially
cumbersome.
As
a
relatively
nascent
perspective,
it
may
lack
the
clear
identity needed to rally a cohesive group of scholars to rapidly
advance thinking in this space.
Further,
grand
challenges’ scope
inevitably
leads
to
a
need
for
multidisciplinary,
multimethod
research
that
is
often
difficult
to
publish
in
academia,
particularly
within
such
long-
established
fields
as
sociology and economics
(Ferraro
et
al.,
2015).
Though
hybrid
fields
like
strategy
and
entrepreneurship may more readily draw on multiple
bodies of
theory, the shared language problem and
some
of the
more
dogmatic
institutional
incentives
may
persist—at
least
indirectly—in
restraining progress in
cross-
disciplinary scholarship, thereby perpetuating the gap between (social)
science and sustainability practice
(Banks
et
al.,
2016;
UN Environment,
2018).
While
the grand challenges
literature is relatively
nascent,
the managerial
literature
of the last
few
decades
has
cultivated
a
variety
of
subfields
focusing
on
related,
nontraditional
forms
of
entrepreneurship.
These nontraditional forms typically combine the profit motive with extra-
fiduciary motivation and new logics. Three of these entrepreneurship lenses inform emerging
advances in digital sustainability.
Forms of Entrepreneurship
Social entrepreneurship (SE) is probably the most studied form of nontraditional entrepreneurship.
The literature
focuses on the use of
market-
based methods
to address social
issues and
create
social
value
through the
creative
recombination
of resources
(Miller
et al., 2012).
Considerable debate persists about the nature and identity of the social entrepreneur, the tensions
between social and commercial outcomes, and the definition of social value (Dacin et al., 2010;
Saebi et al., 2019; Wry & York, 2017). Despite these debates, scholars generally agree social
entrepreneurs deploy “a business logic in a novel and entrepreneurial way to improve the situation
of
segments
of
the
population
that
are
excluded,
marginalized,
or
suffering
and
are
themselves not capable of changing this situation”
(Saebi
et
al.,
2019, p. 1), while realizing
business
opportunities
with
priority
given
to
social
wealth
creation
versus economic
wealth
creation
(Hollensbe
et
al.,
2014;
Mair & Martí,
2006).
Social
entrepreneurs
exhibit
a
willingness
to
subordinate
the
profit
motive
to
selected
prosocial
objectives
(Austin
et
al.,
2006).
While
they
often
address widespread
problems
like
poverty,
malnutrition,
and
health,
they
typically
do
so
in
specific
geographical
contexts,
which
limit
their
ability
to scale.
Indicative
studies have
focused on
organizational
work to empower
women
(Datta &
Gailey,
2012), overcome poverty
(Alvord
et
al.,
2004),
and
expand
access
to
finance
to
disadvantaged
communities
(Azmat
et al., 2015). In these ends, an entrepreneur’s choice to
deploy a for- profit or nonprofit model may hinge upon the focal social need and the nature of the
George et al.
5
opportunity by which the firm can capture some of the produced value to survive (Peredo &
McLean, 2006).
Institutional entrepreneurship (IE) is rooted in institutional theory (DiMaggio, 1988) and
a recognition of organizations’ embeddedness within their various social, economic, and
political contexts. These contextual webs convey opportunities, costs, and benefits on market
actors through constituent logics (Lounsbury & Boxenbaum, 2013) that in turn constrain and
stabilize behavioral routines. DiMaggio (1988) identifies institutional entrepreneurs as actors
who envision and enact new institutions as a means of advancing interests previously suppressed by incumbent logics.
To illustrate, seminal work by
Greenwood
and
Suddaby
(2006)
studies
institutional
work
by
the
big
five
accounting
firms
who—while
shaped
by
their
context—enact changes to that context to pursue new aims.
The work illuminates a “paradox
of
embedded agency” that has inspired
Battilana and D’aunno
(2009) to unpack “the
tension
between
the
notion
of
actors
as
strategic
agents
and
the
powerful
influence
of
institutional
forces
on
human
agency”
(p.
96).
A
salient
topic
in
IE
is
then
the
investigation
of
actors
who
become motivated and enabled to change the structures within which they are
themselves
embedded.
This paradox proves especially
salient
in
poorer,
resource-
deprived
contexts
marked
by
institutional
voids.
Here,
entrepreneurs
need
first
to
build
institutions
from
whole
cloth
before
investing
effort
to
reshape
them
to
advance
a
given
set
of
particular
interests
(Mair
&
Marti,
2009;
Stephan
et
al.,
2015). Recent
examples
examine
the
role
of
collective
emotions
in
shaping
institutional
change
and rebuilding
in the
wake
of a
natural
disaster
(Farny
et
al.,
2019) and
the
role
of
social
movements in
legitimizing and accelerating
the market penetration
of wind
energy
(Pacheco
et
al.,
2014).
Sustainable
entrepreneurship (STE) is a more recent addition
to entrepreneurial
study amidst
complex,
social,
and
environmental
problems
(Shepherd
&
Patzelt,
2011).
While
many
large
firms
have
built
corporate
social
responsibility
departments
to
generate
prosocial
outputs
from
a
subset
of
firm
activities
while
separating
those
activities
from
core
processes
since
the
definition
of sustainable
development
in the
Brundtland
(1987),
a
smaller
subset
of
firms
have
sought
to
incorporate
prosocial
choices
into their
core
strategies,
practices,
and
processes
(Aragón-
Correa
& Sharma,
2003;
York
et
al.,
2018). In this line,
Hall
et
al.
(2010) trace
the
emergence of STE in
practice
as a progression in firm orientation. This progression initially manifests in a shift in
goal- setting away from reducing environmental impacts—doing less harm—and “going green”
(Ambec & Lanoie, 2008) toward a more transformative commitment to correct a market failure
at the crossroads of the economic, social, and environmental realm (Cohen & Winn, 2007). The
most ambitious sustainable entrepreneurs then intentionally seek net positive environmental
impacts (Levinsohn, 2011).
In its mature form, STE may thus link together a heightened attention to improved processes
with a triple bottom line to balance firm production of economic, social, and ecological value.
Here, transformative change empowers a “systems view” of the firm in its socioecological context
and
a
toolbox
for
sustainable
impact.
As
sustainable
entrepreneurs
reshape
capital
structures
and
corporate
cultures,
they
engender
a
growing population
of
organizations
for whom the
pursuit of sustainability
has become a core economic opportunity and a way to
forge novel
capabilities
(Bansal
& Roth,
2000).
Hoogendoorn et al. (2017) identify sustainable entrepreneurs as
those “who start a business to serve both self- interests and collective interests by addressing
unmet social and environmental needs” (p. 1), capturing the field’s coalescing focus on not only
the firm but also its founders and its mission.
Table 1 provides an overview of the planetary boundaries perspective, the grand challenges
approach, and the three nontraditional entrepreneurship lenses. The depiction indicates for each
the primary focal actor or unit of analysis, the central actor’s commonly agreed- upon objective,
Entrepreneurship Theory and Practice 00(0)
6
and the essential means or behavior of that actor being studied. To this table we add the sixth lens
of digital sustainability, which we will discuss later.
Managerial Problems of Mitigating Climate Change and Advancing
Sustainability
Planetary boundaries, grand challenges, and the forms of entrepreneurship offer different toolkits
with which to plot a course to impact. Planetary boundaries draw chiefly on the natural sciences
while the other four lenses leverage diverging theoretical approaches (ways of thinking), attend
to distinct sets of focal actors (areas of study), and explore various outcomes (research and organizational
objectives). Yet, despite their differences, we believe these fields’ “raisons d’être”
exhibits clear common cause. To produce impactful research, organizational scholars work to
distil challenges into tractable managerial problems, capture their underlying causes, and link
their engagement to practice.
To support this effort, we next advance six managerial problems that undercut attempts to
drive positive change toward sustainability, and whose study promises insights toward solutions.
We select these problems (from among a potentially wider universe of options) as they conceptually
align with the design elements
that characterize
the
activity-
system perspective
on
business models
(Zott
& Amit, 2010, p. 217). These authors define an “activity in a focal firm’s
business model… as the engagement of human, physical, and/or capital resources of any party to
the business model (the focal firm, end customers, vendors, etc.) to serve a specific purpose
toward the fulfilment of the overall objective” and suggest that weaving such activities together
is the essence of business model design (Zott & Amit, 2010). The activity- system perspective
proposes three design elements: content, structure, and governance. These three align with the
six sustainability challenges we highlight. What we know and how we value natural capital is the
content of digital sustainability’s focus. Similarly, challenges with communication, coordination,
and trust require the (re)structuring of organizations and markets in ways pioneered by digital
sustainability activities. Finally, the governance aspect addresses the actors involved and exposes
difficulties with reaching disenfranchised populations and the institutions that (fail to) govern
sustainable development.
We exclude from the analysis a wealth of problems that are less clearly related to business
model design or are driven by local and regional differences that require a more contextual
understanding These include but are not limited to issues of ethics, such as the question of
anthropocentrism in utilitarian logics (who matters), and power, as regarding, for example, the
means and legitimacy of actors who have established the rules of the game in which organizations operate from day to
day.
Problems of Knowing
Much of the consumption underlying the global overshoot of planetary boundaries flows from
two knowledge gaps. The first involves a failure to generate and disseminate valuable information concerning the condition of the natural biosphere on which civilization
relies, as well as the
types
and
magnitudes
of
impacts
our
behavior
has
on
all
forms
of
life.
When
prices
fail
to
reflect
the
true
costs of
unsustainability, market
participants
too
often
remain
unaware
of the
shadow
costs
of
their
choices.
As
such,
they
do
not
incorporate
the
real
impacts
of
consumption
and
production
choices
into
decision
making.
A
lack
of
knowledge
not
only
puts
more
sustainable
goods
and
services at a disadvantage, it erodes the economy’s ability to efficiently husband Earth’s
stock of social and natural capital.
George et al.
7
In confronting problems of knowing and empowering more responsible patterns of produc-
tion and exchange, organizations contend with a second and related type of knowledge gap
concerning known unknowns and unknown unknowns. To illustrate the former, we can quantify
annual global increases to the atmospheric carbon stock with a high degree of certainty. We can
further detect, with great certainty, increases in global temperatures. Yet we confront much
greater levels of uncertainty in apportioning emissions across countries and firms. To the latter,
we further face “unknown unknowns” in quantifying thermal forcing from noncarbon- based
greenhouse gases like methane, which may prove an enormous and increasing—though ill-
understood—contributor to global warming (Dean et al., 2018). To take another case, computer
models have made great headway mapping the likely impact of rising sea levels on coastal real
estate (Bernstein et al., 2019), but have struggled to quantify the impacts of still poorly understood climate
feedbacks
and nonlinear
changes
to major
earth
systems
(Bonan &
Doney,
2018)
on
near- future conditions. Even seemingly more solvable problems like finding out the root
causes of bee hive collapse remain largely unsolved (Hallmann et al., 2017). These blind spots
undermine efforts to establish the full set of factors underlying the true social cost of carbon and
so calibrate a demonstrably science- based, rather than politically mandated, global carbon management
system with which to preserve the value of one of
Earth’s most valuable
assets, a stable
climate.
Problems of Valuation
As Dees (2017, p. 4) observes, “[i]t is inherently difficult to measure social value creation. How
much social value is created by reducing pollution in a given stream, by saving the spotted owl,
or by providing companionship to the elderly?” A key challenge in achieving sustainability
involves quantifying the value of mitigating negative spillovers or producing marginal increases
in shared socioecological value. Emerson notes in this light that “it has been taken as a virtual
given that most elements of social value stand beyond measurement and quantification” (2003,
p. 40), not in the least because of the difficulty of parsing the value of a single action’s contribution to an often harder to identify objective and
beneficiary.
Difficulty
in quantifying socioecological value remains a central reason real costs remain
hidden. Where calculations are expensive or contentious, not only do the true costs of unsustainability
remain
obscure,
so
too
do
the
benefits
of
achieving
discrete
goals.
Biologists
have
made
progress
establishing how much
carbon
one tree
absorbs, and economists
make
strong
arguments
for
quantifying
how
much
dirty
energy
a
solar
array
displaces.
Yet
firms
that
quantify
changes
to
the rate
of carbon emissions do so in the absence of broader agreement
on the true cost of
atmospheric carbon
(Presse &
Paetzhold,
2018).
Relatedly,
entrepreneurs struggle to secure a
consistent
price
for
ecosystem
services.
While
firms
are
starting
to
see
success
in
measuring
habitat
gains
by
combining
satellite
sensing,
AI,
and
machine
learning,
they
still
struggle
to
ascertain
how
much value society places on preventing a given species from going extinct.
Where progress
on
assessing
impacts
fails
to
translate
into
consensus
on
valuing
outcomes,
firms
face
reduced
incentives to bear certain opportunity costs to make risky investments in sustainability
actions.
Problems of Communication
While better science may eventually inform a global carbon tax with the potential to obviate a
portion of the valuation problem for carbon (e.g., Presse & Paetzhold, 2018), industries continue
to generate massive, negative footprints in water (e.g., meat production), land (e.g., palm oil),
and other forms of natural capital. Consumer products driving these “externalities” range from
meat to chlorine bleach, dry cleaning chemicals, microfiber clothing, disposable razor blades,
Entrepreneurship Theory and Practice 00(0)
8
consumer electronics, and single- use plastics. Plastic waste in particular poisons marine ecosystems
and
consumers
of
seafood
and
shellfish
the
world
over
(Lebreton
et
al.,
2017) and much of
this
waste
stems from
the
“throw-
away”
products
of a
handful
of multinationals
who deploy
vibrant social responsibility programs and espouse their commitment to
sustainability.
Yet
even as
impact
valuation
grows tractable,
organizations
working
for
sustainability
may
struggle
to
clearly
communicate
their
value
propositions
to
consumers,
in
effect
struggling
to
market the
value proposition of discrete and collective
investments in socioecological
value to a
wider audience.
This may in part result from the complexity
of information related
to
sustainability
efforts and the long range of their anticipated effects. Another problem involves humans’
bounded rationality and limited attention spans and biological characteristics that lower consumers’
willingness to invest
scarce
cognitive
resources in
unpacking multifarious
value
propositions
soliciting
concrete
reallocations
of
day-
to-
day
spending.
This
“friction”
in
the
communication
of
socioecologically
efficient
opportunities
is
further
exacerbated
by
the
actions
of
unsustainable
product producers who invest significant resources in
counter-
narratives.
Problems of Coordination and Trust
Coordination is often critical both for creating socioecological value and for capturing some of
that value for communities. Key challenges include high costs of establishing sustainable patterns
of
exchange,
forging
agreements
on
valuing
sustainability
efforts,
assessing
an
equitable
distribution of that value among stakeholders, and enforcing those distributions
(North,
1991).
Coordination costs
are particularly
pernicious for sustainable business
due to the complexity
of
the
socioecological
systems
in
which
organizations
devise
“impact
projects.”
Such
projects
often
produce
new shared value
along
multiple
vectors
(social,
environmental,
etc.).
Organizations
who
work to coordinate these projects often bear significant and often difficult- to- anticipate
coordination costs to quantify social value propositions, make these comparable to inform trade-
offs among partners, and market outputs to stakeholders in a credible fashion.
This last point, of credibility, resonates with the challenge of trust. Where trust is lacking,
parties to a collective effort become exposed to risks of opportunistic behavior by collaborators.
Not only does a sustainable business incur high coordination costs, it must credibly forgo the
capture of the full value- add of work whose positive spillovers flow to third parties of the world
at large. Implicit “sacrifice” of value by the organization leads to a situation in which entrepreneurs
rely on subsidies, donations, and volunteers to offset the value- capture problem. Such
reliance on altruistic support to cover the costs of coordinating economic behavior for creating
and marketing socioecological value “further muddies the waters of market discipline” (Dees,
2017, p. 37), as firms can no longer be expected to reach efficient investment levels based solely
on utilitarian logics.
Problems of Access and Reach
Problems of access come in two complementary types: access to people and access for people.
Sociopolitical issues “in the arenas of public discourse and action” underpin these two problems
of access (Hilgartner & Bosk, 1988, pp. 53–54). Lack of access to people occurs when “not
everyone has access to a product or service that is generally seen as a meaningful enhancer of
social or economic wellbeing” (George et al., 2019, p. 14). Reaching people in the bottom of the
pyramid (BoP)—living on less than $2/day—is often hard because common operational models
fail to service hard- to- reach customers, leaving these markets unexploited. A lack of access
results in exclusion from service (e.g., the digital divide) and from finance (e.g., being unbanked).
Whereas problems of access to people describe challenges in provisioning, problems of access
George et al.
9
for people change the perspective and describe challenges in institutionalized exclusion or social
rules that exclude certain groups of people from drawing benefits from private or public goods.
Where demographic characteristics like gender identity, religion, and race limit the access of
certain groups to specific services and products, total welfare suffers due to an increase in both
market inefficiency and injustice.
For companies working on sustainability, access challenges reduce their ability to efficiently
generate impact at scale. Lack of access to people at the BoP distances firms from those populations for whom the “bang for a buck” of impact
spending is often highest, whose consumption
decisions
could well
prove the
most price
sensitive
(responsive to intervention),
and whose
day-
to-
day decisions (such as poaching endangered species for subsistence) have some of the most
profound
consequences
for
husbanding
natural
resources.
Lack
of
access
for
the
most
vulnerable
also reduces their ability
to advocate
for institutional
change or otherwise improve connections
between
marginalized
communities and the
organizations
and resources that
often prove so
critical to
developing sustainable livelihoods and transferring the fruits of socioecological
investments across
boundaries.
Problems of Institutions
Institutional failures form an additional and systemic challenge for sustainability efforts. In many
contexts, the weakness and/or corruption of governance regimes translate into profound disadvantages
to
firms
who
either
work
to
internalize
their
own
negative
spillovers
or
call
consumer
attention
to
opportunistic
behaviors by competitors.
Where
weak institutions
allow
regulatory
capture
to
become
the
norm,
even
well-
intentioned
organizations
struggle
to
convince
stakeholders that
contributing
to the
social good will
not simply
be exploited
by competitors
(e.g.,
Pacheco
et
al.,
2014;
York
et
al.,
2018). Nowhere is this dynamic
clearer than in common pool resource
management,
as
for
public
forests,
fisheries,
and
shared
watersheds.
When
institutions
cannot
place credible
checks on exploitative
behavior by private and
state-
owned
organizations,
any
initiative
to contribute to the public good will most likely devolve into an opportunistic windfall
for
predatory
competition.
From
a
race
to
the
top,
these
environments
deteriorate
rapidly
into
a
spiral of overconsumption and
abuse.
Finally, even when
governments are not corrupt, limitations
in capacity
may leave
many
legitimate
authorities unable
to hold
organizations
to
any meaningful
regulatory
standard.
Highlighting
the
potentially
catastrophic
results
of such challenges
in
governance,
scientists
recently
concluded
a
swath
of
firms
from
various
provinces
in
Eastern
China
have
restarted
mass-
producing
chlorofluorocarbons
long
banned
under
the
Montreal
Protocol
(McGrath,
2019), in
spite
of
widespread
regulation to
enforce
their moratorium.
For the
institutional
actor, such limitations
may
be
due
to
a
lack
either
of
capacity
(and/or
resources)
to
enforce
rules
or
of
sufficient
information
with
which
to
identify
rule-
breakers.
At
the
extreme,
limitations
in
governance
manifest
as
institutional voids, where the regulatory function de facto ceases to
exist.
Digital Toolkits and Business Model Innovations to Address
Sustainability Problems
The problems discussed earlier paint a sobering picture. Yet we propose that many of these problems
can
be
meaningfully
addressed
through
the
deployment
of exponential
digital
technologies
that
underpin
new activities
and new business models.
Traditionally, responsibility
for producing
public
goods (e.g., national
parks, clean
water) has fallen
to the State,
due to its ability
to
coordinate
shared
investments
and
prevent
outsiders
from
freeriding
on
shared
benefits.
Now,
entrepreneurial
start- ups, nonprofit ventures, and incumbent organizations engaging in digital
Entrepreneurship Theory and Practice 00(0)
10
sustainability activities are tackling problems that were once the strict prerogative of governments,
NGOs, and international
agencies,
pursuing a variety
of objectives
that
principally
relate
to the preservation and regeneration of the natural
world.
If we follow the
ecosystem-
as-
structure approach proposed by
Adner
(2017), we can interpret
all
organizations that are
actively seeking to create
public value by supporting and regenerating
natural
capital
as
nodes
in
a
global,
distributed
ecosystem.
In
the
absence
of
a
central
platform
actor
driving these activities,
localized
hot-
pockets of decentralized
production
are
increasingly,
and
jointly, pursuing common
objectives.
Digital
sustainability
activities
regularly
employ
ecosystem
architectures as force- multipliers. Actors devoted to digital sustainability support
ecosystem- level coordination among disparate players, enabling them to work together toward
shared objectives related to sustainable development. Horyou, the Regen Network, and Veridium
are just a few examples of organizations operating in this manner.
The technologies most commonly used in digital sustainability activities include distributed
ledger technologies (blockchain), artificial intelligence and machine learning (AI/ML), Big Data
Analytics, mobile technology and applications, sensors and other IOT devices, and other telemetry
tools like
satellites
and drones.
Table
1 highlights
key and distinguishing
features
of the
digital
sustainability
lens,
relative to established
perspectives
on planetary
boundaries,
grand
challenges, and
entrepreneurship.
Of fundamental
importance
to the success of this ecosystem
and its constituent
actors
is the
low-
cost
scalability
of
exponential
technologies.
A
capacity
for
replication
makes
digital
toolkits
resemble
the
scale-
free resources described by
Levinthal
and
Wu
(2010). In addition,
the open
source
and
collaborative
nature
of
many
initiatives
within
the
digital
sustainability
ecosystem
further
accelerates the scaling of coordination and trust. For instance, blockchains can help
organizations
sustain systems of shared value
and exchange
while
remaining
spatially
unbound, such
that loose networks of actors in diverse locations in the world can share and exchange material
resources in their work to address a sustainability
problem threatening
current and especially
future generations at a global
scale.
Digital
sustainability
activities
are
thus
characterized
by
high
scalability
and
ecosystem
coordination.
Together, these properties enable actors to break the trade- off between private and
public value. Specifically, through digitization, it becomes possible to coordinate investments
across a wide array of ecosystem- level actors, appropriate a portion of the residual benefits of
public goods, and enable the broader market to value the impacts of socioecological
investments.
For instance, when a public forest is tokenized, tokens can represent the preservation and/or
production of ecosystem services—including carbon sequestration—to which token holders in
the wider market can lay legitimate claims and trade these claims in markets for ecosystem services.
Tokenization
drives a productive wedge between public ownership and private benefit
appropriation (in terms of “bragging rights”) while the most important benefits (in terms of climate
stabilization)
remain
public.
Discrete
claims
are
similar
to emission
rights, but rather
than
incentivizing
a
one-
off
cash-
out
for
a
forest
sponsor
or
donor,
tokens
represent
long-
term,
fungible investments in shared
natural capital.
Further, ecosystem players who cocreate
the platform
on which the tokenization
occurs can share in the reputational
gains of solving a sustainability
problem of coordinating investments in public
forests.
To illustrate in greater depth how digital
sustainability
is already beginning to make headway
in the world, we next discuss six pathways we consider instrumental
in tackling
the challenges
we face.
Table
2 reviews the six managerial
problems and links them to digital
sustainability
pathways that
organizations
can use to shape socioecological
outcomes.
We discuss each
pathway
separately, illustrate
relevant,
enabling
innovations
of the
digital
toolbox,
and
provide
examples of noteworthy activities and
actors.
George et al.
T able 1. Five Phenomenological Lenses That Address Social and Environmental Challenges.
Lens
Actor/Unit
Objective
Means
Study Examples
• Mitigation, policy for damage
reduction,
Planetary boundariesNatural ecosystems, biomes,
political actors
T o ensure humanity does
not transgress planetary
boundaries (ideally by
staying in the safe operating
space)
Rockström et al. (2009); Steffen
et al. (2018)
geo- engineering
Grand challenges
• Social, institutional, development, and
sustainable entrepreneurship
Broad: incumbents, partners,
supply chains, government,
community
Solving complex, tractable
problems that require
coordinated effort (e.g.,
sustainable development
goals)
• Private sector involvement in SDGs
George et al. (2016); Mair et al.
(2016); Reinecke and Ansari
(2016); Vakili and McGahan
(2016)
• Capability development
• Creative recombination of resources
Social
entrepreneurship
New for- profit and nonprofit
enterprises and their
founders
Social value creation. T ypically
locally embedded with a
focus on current, ongoing
social issues. Limited intent
to appropriate private value
• Economic value capture to ensure
financial viability
Dacin et al. (2010); Mair and Martí
(2006); Miller et al. (2012);
Peredo and McLean (2006);
Saebi et al. (2019)
• Linear scaling
• Geographically constrained
Institutional
entrepreneurship
Individuals, corporations
• Institutional work to alter norms,
culture, and practices
Institutional change and filling
of institutional voids, often
as a means to a separate
(higher order) end being
commercial, social, or
environmental
• Escaping the paradox of embedded
agency
Battilana and D’aunno (2009);
DiMaggio (1988); Farny et al.
(2019); Greenwood and
Suddaby (2006); Mair and
Marti (2009); Pacheco et al.
(2014)
Sustainable
entrepreneurship
Individual corporations and
nonprofits
Solving socioecological
market failures to produce
commercial, social, and
environmental value
• T ransformative change in focus to
triple bottom line
• Process orientation
• Strategic balancing
Cohen and Winn (2007); Hall
et al. (2010); Hoogendoorn
et al. (2017); Levinsohn (2011);
Shepherd and Patzelt (2011);
Y ork et al. (2018)
(Continued)
11
Entrepreneurship Theory and Practice 00(0)
12
T able 1. Continued
Lens
Actor/Unit
Objective
Means
Study Examples
• Digital technologies like blockchain,
AI/ML, IOT , and Big Data
Digital sustainabilityOrganizational activities
within the planetary
ecosystem
Create socioecological value as
a core part of an economic
value proposition
Recognition of faster feedback
loops makes it easier to
establish causal effects.
Long- term public value
creation
Merrill et al. (2019)
• Scaling to remedy tragedy of the
commons
• Breaking economic value/
sustainability trade- off
• Spatially unbound
George et al.
T able 2. Managerial Problems and Digital Sustainability Pathways.
Managerial Problems in
Sustainability
Issues
Digital Sustainability
Pathways
Digital T oolbox
Exemplary Ventures
Problems of knowing
Information gaps and blind spots
Codifying observationInstrumentation
Envirate, Planet, Saildrone
Problems of valuation
Profitable externalities and freeridingImproving liquidity
T okenization PacketizationPoseidon, Swytch
Problems of communication
Short termism and bounded rationalityFacilitating attention
Gamification SimplificationAnt Forest, Ecosia
Problems of coordination and trustMoral hazard and transaction costsEmbedding verificationSmart contracting and
layering
Efforce, DiMuto
Problems of access and reach
Exclusion and asymmetries of powerEmpowering people
Re- intermediation
Olam, hiveonline
Problems of institutions
Institutional voids and corruption
Fortifying infrastructureDigitizing institutions
Arbol, Democracy Earth
13
Entrepreneurship Theory and Practice 00(0)
14
Codifying Observations to Address Problems of Knowing
New use- cases for technologies that enable short- and long- distance observation empower actors
to collect high- resolution data on specific natural biomes and their interactions with wider ecosystems.
These telemetry tools help firms observe and quantify aspects of nature, distil new
knowledge on the functioning of complex socioecological systems, and codify those observations into instruments and insights to guide action. By making these insights available
across the
value
chain,
firms
may
succeed
in
both
creating
and
capturing
a
portion
of
new
socioecological
value.
Key
technologies
range
from
satellites,
drones,
and
the
IOT
to
technology-
assisted
citizen
science.
These
tools
fill
knowledge
gaps
and
mitigate
blind
spots
and
improve
the
quality
and
quantity
of knowledge
with
which decision
makers
may
assess business risks and
market
failures
relevant to the balanced production of economic, social, and ecological
value.
Nascent ventures have started to use such tools to codify observations about the natural world
to produce shared value.
Planet
Labs operates
an armada
of
micro-
satellites
that
provides “ultra
high
frequency, high resolution monitoring
[which] is taking
Earth science
to a completely
new
level”
(Greg
Asner,
lead
scientist
at
the
Carnergie
Airborne
Observatory).
1
Saildrone builds and
operates a growing fleet of unmanned drones that sail around our oceans independently, collecting
high-
resolution atmospheric
and deep oceanic
data to disrupt a market traditionally
reliant
on
expensive buoys and manned vessels.
Envirate uses
people’s sensory inputs (seeing, feeling,
and
smelling)
to
rate
how humans
experience
the
natural
world through
a
simple
smart
phone
application.
After
codifying
raw
observational
data,
the
second
step
these
organizations
take
entails
turning data into tangible information and instruments to inform
decision-
making.
Using
advanced
machine
learning,
Planet
Labs
has
trained
algorithms
to
correlate
the
spatial
structure
of
private
satellite
data
to
the
very
detailed
and
expensive
LiDAR
data.
They
thus
created
low-
cost
indicators
of how
earth’s natural
capital
evolves
over time.
Saildrones
are
equipped
with
over
40
sensors
to
track
fish
and
mammal
populations,
map
sea
beds,
and
monitor
temperatures,
currents,
and
hurricane
intensities.
The
company
turns these
data
into
quasi-
real-
time
information
feeds to facilitate
clients’ decision
making.
Envirate
turns
crowd-
sourced
information
into
open
access
codified
heat
maps
of
the
earth,
over
time
demarcating
zones
of
environmental improvement and
degradation.
All
these
organizations
share
a
goal
to
create
nonappropriated
value
by
making
their
activities
and
instruments
available
to
a
wider
ecosystem.
Planet
Labs’
“Ambassador
Program”
brings
its
observation
tools
to
the
scientific
community
to
help
investigate
important
socioecological
questions.
In
an
interview
with
the
authors,
Saildrone’s
Liz
Douglas
told
us
that
the
company
always
asks
itself
“what
is
the
scientific
purpose
of
this
job?”
If
the
answer
is
missing
or
unclear
(i.e.,
if
public
value
creation
is
low),
they
just
won’t
do
it.
By
collaborating
with
incumbents,
Envirate
inspires the
allocation of resources for CSR programs to areas with the highest possible impact
rather than those with the lowest political
hurdles.
Improving Liquidity to Tackle Problems of Valuation
Digital sustainability activities also entail the use of emerging technologies to create new markets
for
ecological
public
goods
and
services
that
were
previously
prohibitively
difficult
to
measure
and/or
exchange.
Two
interesting
elements
in
the
digital
toolbox
that
support
new
market
formation
are
tokenization
and
packetization.
The
former
refers to the
application
of a digital
proxy, such as a blockchain
token, to represent
a previously amorphous unit of natural
capital.
The
latter, often
employed
as a
supplement
to
tokenization,
describes
a
process of bundling
data
into
small
packets
that
contain
valuable
information
and enable
a much
greater
distribution
of
risk
and
ownership.
Singaporean
start-
up
Maecenas
for
instance
tokenizes
and
sells
49.9%
of
an
George et al.
15
art work’s ownership rights to people who want to own a tiny fragment of a masterpiece, expecting
greater
resale
value
in
the
future.
Together, tokenization
and
packetization
allow
businesses
to
render
natural
capital
into
well-
defined,
small,
fungible,
and
tradeable
units,
for
which
new
markets can set prices (e.g., for
commons-
destroying spillovers) and generate
rewards for
investing in ecological public
goods.
Poseidon,
a
Malta-
based
foundation,
is
tokenizing
carbon
credits
from
conservation
programs
in
the
Andean
rainforest
onto
the
Stellar
blockchain
and
packetizing
those
credits
into
“carbon
by the gram.”
Swytch
tracks,
verifies,
and
tokenizes
renewable
energy
produced
and
associated
avoided
carbon
emissions.
Both
groups packetize
valuable
provenance
information
into
their
tokens
and
then
sell
them
to
interested
parties.
Poseidon
specifically
focuses
on
enabling
micro-
transactions
to
offset
the
footprint
of
retail
products
and
services,
such
as
filling
up
a
tank
of
gasoline,
in a bid to help
consumers attain
“carbon-
neutral”
consumption.
The foundation
for
instance
partnered
with
Ben
&
Jerry’s
ice
cream
and
ultra-
fast
vehicle
manufacturer
BAC,
which
now
offsets double its production emissions through Poseidon and helps clients offset miles
driven during their yearly maintenance.
2
By packetizing granular data on energy production, including exactly what was produced and
where, when, and how much carbon emissions have been displaced by a unit of renewable power,
Swytch gives token buyers increased flexibility and accuracy when claiming attribution for carbon reductions
in their
sustainability
reporting.
Both
Poseidon and Swytch thus support the
transition
to
a
postcarbon
economy
by
adding
liquidity
for consumers
and
producers
of
environmental
benefits
(carbon credits and kilowatt hours of renewable power). Swytch leverages a very
advanced AI system to allocate a value to each kilowatt hours of renewable energy by accounting
for factors including risk, institutional capacity, and availability of alternative supplies, ensuring
that higher risk projects receive higher rewards to support a more efficient market evolution.
Facilitating Attention to Confront Problems of Communication
Because the meta- challenge of sustainability is so complex and fast evolving, consumers often
feel their efforts are meaningless or lack awareness of where their energies may be best directed.
In response, some firms now leverage digital tools to communicate simple, engaging sustainability
messages to large populations. These activities often build on processes of gamification,
transposing prosustainability behaviors into fun, social, and competitive environments. By contextualizing
users’
sacrifices
and
micro-
commitments
within
an
encouraging
game,
new
ventures
along these lines may not only generate
impactful
behavioral
change, but also develop a more
engaged
user-
base
through
the
repeated
and
paired
provision
of
a
simple,
yet
laudable,
service
and a
clear, environmental
message.
As
an
example
of
gamification,
Ant
Forest
is
a
green
initiative
within
the
Chinese
payment
and
lifestyle
application
AliPay.
Ant
Forest
has
evolved
into
a
social
game
that
tracks
and
rewards
green lifestyles (e.g., walking to work,
paying bills online, taking the metro etc.) with
“energy
points” representing grams of carbon saved.
Energy points have become valuable
commodities
users can
spend to plant
and nourish digital
trees
or sponsor land
conservation.
To ensure
consistent
engagement,
Ant
Forest
allows
users
to
steal
small
amounts
of
energy
from
friends
or
help
water
friends’
digital
trees.
The
parent
company,
Ant
Financial,
plants
a
real-
life
tree
for
each
digital
tree
a
user
raises
to
maturity.
Since
2016,
Ant
Forest
has
increased
customer
satisfaction
and
strengthened
Ant
Financial’s
brand
identity
as
a
global
leader
in
sustainable
finance,
while
planting
500
million
trees
in
Inner
Mongolia.
By
October
2018,
Ant
Forest
reports
almost
400
million regular
users.
Another
form
of
facilitating
attention
involves
simplification,
a
process
of
effortlessly
embedding
a
prosustainability
impact
in
a
daily
activity.
A
fine
example
is
Ecosia, a search engine that
Entrepreneurship Theory and Practice 00(0)
16
uses 80% of its advert revenue to plant trees to fight global warming. Since its launch in 2009,
Ecosia and its user community report planting over 61,000,000 trees in Ethiopia, Brazil,
Indonesia, and Spain. Ecosia differentiates itself from market leaders by establishing sustainability as its core business
logic and value proposition. In the
company’s
own
words: “we’re
interested in trees, not your data.” Ecosia enables users to contribute
to tree planting by simply
installing
Ecosia
as
their
default
search
engine.
A
comparable
tool
is
“Tab
for
a
Cause”
from
the
company
Gladly, Inc.
This simple plugin shows
users a beautiful
landscape and advertising each
time
they open a new tab
in
their Internet
browser and donates 30% of
add-
revenue
to one of nine
charities
based on a
user’s
choice. Not
surprisingly,
Tab for a Cause has made
it easy to integrate
Ecosia into all new tabs, helping users double their impact with zero new
effort.
Embedding Verification to Counter Problems of Coordination and
Trust
Organizations are employing digital tools to reduce transaction costs and moral hazard in sustainable
supply
chains.
Many
key
technologies
in
this
space
are
similar
to
those
being
used
to
solve problems of valuation,
with a heightened
focus on solving coordination
problems in the
production and distribution of shared value. Pioneering
organizations in digital sustainability
are
now
embedding
verification
processes
within
the
architecture
of
exchange
systems.
Embedding
verification
enables
diverse
market
players
to
engage
in
arm’s
length—and
often
trustless—buying and selling with
much-
reduced risks of freeriding and opportunism. Key innovations include
smart-
contracting
(hardcoding
terms
of
trade
into
transaction
flows
to
automate
business
logics)
and
layering, a process of digitizing evidence of (sustainable) provenance for storage within
immutable, tamper- proof ledgers. These tools promise to solve adverse selection problems that
have disadvantaged superior, sustainable products in open markets.
A key challenge in economic exchange, especially in international trade, involves ensuring
the quality and provenance of goods purchased from sellers at the far side of the world. DiMuto,
a Singaporean start- up, is addressing this challenge by restructuring fruit and vegetable trade
using digitized trade papers and a blockchain- based, track- and- trace system running from farm
to fork. By on- chaining trade operations between multiple players, DiMuto produces a dynamic
log of agreements, contracts, store locations, delivery times, and transfer points. This reduces
risks of fraudulent data flow and allows for faster identification of volume, quality, and origin
discrepancies. By linking smart locks and temperature sensors to the DiMuto platform, the system
also
provides
quasi-
real-
time
updates
about
the
state
of
the
cold
chain.
The
private
value
of
the
platform
thus involves
reducing
trade
frictions,
whereas
the
public
value
lies
in
reducing
energy
loss
and
food
waste
while
providing
verification
tools
to
support
a
transparent
“race
to
the
top” in fruit production.
The new platform
also helps
small-
scale farmers to access
inventory-
based finance and insurance, reducing risks and helping them plan strategic
investments.
Efforce is a
blockchain-
based
energy-
saving
trading
platform
seeking
to
revolutionize
the
market
for
Energy
Performance Contracting (EPC) for infrastructure upgrades that reduce
energy costs. An energy service company (ESCO) proposes improvements to an industrial facility,
which
are
then
financed
by
a
finance
partner.
The
facility
pays
back
the
ESCO
and
finance
partner based on
energy savings. EPC regularly returns 20%–25% in
energy savings and
promises
20%–25% returns for financing partners. Yet uncertainty about moral hazard (including
cheating, underreporting of savings etc.) has kept the EPC market small relative to its potential.
EFFORCE now retrofits facilities’ smart meters with an algorithm that outbounds contract-
encoded tokens reporting energy savings unto a public ledger, thereby ensuring reliable verification which
facilitates
the coordination
of economic
action
and improves the functioning
of the
EPC
market.
George et al.
17
Empowering People to Reduce Problems of Access and Reach
Digital sustainability activities can be used to increase access and reach in ways that promise to
empower previously disenfranchised communities that often lack access to formal, efficient markets.
This exclusion
is one of the principal
reasons why it is so often expensive
to be
poor.
Innovations driven by digital technologies can balance power and information asymmetries to
underpin business solutions at the “base of the pyramid.”
Solutions manifest
both at the supply
side (to empower
small-
scale
production)
and at
the
demand
side (to better
reach
customers
and
consumers).
At
the
supply
side,
Olam, an agribusiness multinational
based in Singapore, is working to
digitize
the
origination
process for crops like
cocoa
across its global
network.
By
equipping
small-
scale
farmers with mobile
phones armed
with a digital
sales platform,
Olam
cuts out
price-
setting
middlemen
and
provides higher
prices
to
farmers.
To develop
this platform,
Olam
managers used a
user-
centric
design-
thinking
method to learn
from farmers what the
value-
add of
middlemen
is
(largely
assessing crop
value
and
estimating
transaction
costs)
and
how it
would
need to adjust its supply chain operations
to prioritize
minimal
disruption at the farmer level.
In
collaboration
with scientists, they digitized
the valuation
of cocoa based on moisture
content
using image
recognition
and
machine
learning
so that
they
could
create
a
real-
time
pricing
tool
that would make earnings for farmers more predictable
and pricing
more transparent
and less
susceptible
to the
bargaining
and haggling power of
middlemen.
Via digital
re-
intermediation,
Olam can now pay farmers more, improve the stability
of
supply, and widen
margins while
encouraging digital
“lock-
in” to their digital platform (Olam
Direct).
On the demand
side,
hiveonline is a digital
exchange
system for the unbanked.
The Danish
start-
up provides a contracting
and accounting
system for formal
and informal,
generally
unbanked,
microbusinesses
that
enables
reputation
building,
social
network
verification
using
phone records for KYC,
and tokenization
of natural capital
assets.
The overarching goal is to
provide
digital
proof
of
creditworthiness
and
thusly
expand
access
to
finance
and
employment
for
impoverished
communities.
In
Niger,
hiveonline’s platform
intermediates
between
community-
lending
circles
who
lack
access
to
financial
services
and
Village
Savings
and
Loan
Associations.
Through
their
technology,
they
can
help
their
financial
partners
reduce
risk
and
empower local
businesses.
Fortifying Infrastructure to Lessen Problems of Institutions
Last, digital sustainability organizations can fill institutional voids and reduce agency costs in the
generation of sustainable value. Institutional voids can arise from trust problems rooted in corruption
and
other
failures
of institutions
and
governance.
By fortifying
existing
or
developing
novel
digital
infrastructures
in
a
decentralized
and/or
peer-
to-
peer
way,
organizations
are
providing new goods and services or ensuring rights and titles. Key innovations include blockchain
to
support trustless exchange, the collateralization
of social capital,
and mechanisms for building
consensus.
By digitizing
institutions, these technology and business
model innovations allow
organizations
to solve governance
failures
and allow
new and existing
markets
to reduce
dead
weight loss and expand socioecological
surplus.
Arbol
is pioneering a global, location- specific, peer- to- peer index insurance market using
blockchain, smart contracts, and public weather data. The platform addresses unmet needs of
farmers whose livelihoods hinge on local events like droughts and heat waves and for whom
existing insurance products are ill- suited due to inflexible terms and prices driven by large US
agrobusinesses. Arbol’s tokenized smart contracts are transparent and cost effective (no human
interaction), paying out a preset amount whenever an agreed- upon weather threshold is reached
Entrepreneurship Theory and Practice 00(0)
18
Figure 1. Stylistic model of digital sustainability.
to replace output ambiguity (i.e., damage) with input alignment (e.g., more than 125 ml of rainfall
in
a
3-
month
period).
As
a
P2P
platform,
Arbol
also
enables
anyone
to
enter
as
an
underwriter
and absorb counterparty
risk by trading in a new asset class, which is why the platform
has been
appealing
to
both
classic
insurance
companies
that
find
new
ways
of
underwriting
local
risks
and
to hedge fund managers looking for new asset classes that
are uncorrelated
from major
markets.
Tokenized
contracts
can also be traded
on a secondary
exchange,
ensuring underlying
capital
remains liquid during the contract
period.
Ukraine has followed in
Georgia’s and
Sweden’s footsteps to develop
a land registry for its
farm land on the blockchain,
after recognizing
that “its current system is vulnerable
to fraud that
leads
to
conflict
over
ownership”
(Verbyany,
2017). In places
like
Ukraine,
where
trust
in
the
government
may be
low, such solutions
can
enhance
transparency and
ensure that
no illicit
activities
underpin
the
auctions
of
state
land
leases.
Democracy
Earth
is
a
nonprofit
technology
company
that
built
a
platform
that
helps
others
build
democratic,
transparent,
and
incorruptible
decision
processes for
organizations.
The
organization
has broad
goals
that
all
fall
under
the
hat
of personal
sovereignty, including returning ownership of user data on social platforms to the
people, online, anonymous, and incorruptible
voting, which enables quadratic voting as well as
vote delegation to more erudite or more able people
(Jacomet & Deville,
2017).
To summarize,
we present a stylistic
model
(Figure
1) of how digital
technologies
are being
used to tackle
climate
change and to boost
sustainability.
This model connects the six problems
we
identified
as
fundamental
causes
of
our
limited
ability
to
achieve
sustainability
objectives
to
the
proposed digital
sustainability
pathways that
tackle
each
problem
through the
digital
toolbox.
The
objective
of
digital
sustainability
activities
is
to
create
highly
scalable
market
offerings
that
directly improve socioecological
outcomes.
A Research Agenda on Digital Sustainability and Entrepreneurship
We reviewed the planetary boundaries approach and four managerial lenses and presented digital
sustainability as its own idiosyncratic lens with a unique combination of focal units of analysis
(organizational activities), objectives (focus on sustainability and socioecological value creation),
and
means (spatially
unbound, scalable
deployment
of digital
technologies).
These
lenses
George et al.
19
are a selection of the approaches present in our field that investigate questions of global importance
in relation
to
sustainability. In entrepreneurship
for instance,
an additional
yet scarcely
developed lens is the one of development
entrepreneurship
as an integration
of institutional,
social, and business
entrepreneurship
(McMullen,
2011). In order to stimulate
debate and invite
our
colleagues to join conversations about how digital
technologies are transforming
the way
organizations
tackle
sustainable
development,
we introduce
a
variety
of other
perspectives
and
possible
research questions in
Table
3.
While
the
first
two
rows
stem
from
topics
discussed
earlier, the next four are briefly introduced in the
below.
Social Movements for Sustainability
Social movement theory has also been used as a lens to discuss sustainability topics such as
degrowth (Demaria et al., 2013), climate justice (Pettit, 2004), and climate change more generally
(Jamison,
2010). Relevant
social movements
manifest as more loosely
organized entities
that,
while lacking the formal organizational structure of entrepreneurial firms, nevertheless
strive toward similar goals as social or sustainability entrepreneurs. To take an extreme example,
a growing chorus of scientists now argue—based on the scientific evidence—the inevitability of
catastrophic global warming and at least partial societal collapse (Bendell, 2018). Humanity’s
increasingly dire position has inspired a growing array of loosely coupled social movements
such as the “Extinction Rebellion” movement in the United Kingdom to refocus people’s professional and personal life on deep adaptation through resilience, relinquishment, and
restoration.
From a
digital
sustainability
angle,
it
would be
valuable
to
study how social
movements
use
digital
technologies
to expand
and activate
their
user base to
achieve
their
ends and
whether
such
social
movements
behave
differently
from
engaged
corporate
stakeholder
communities.
While
quantitative
data around these types of loosely coupled
organizations may be hard to come
by,
in-
depth
case
studies
of
activist
organizations
like
“Avaaz”
or
problem-
focused
organizations
like “charity:
water” would be of interest,
given that both have excelled
at leveraging
digital
and
mobile
technologies
to
boost
the
size
and
concomitant
power
of
their
community.
Comparative
studies between
social
movements,
digital
sustainability
actors, and corporate
actors that
all seek
to address a similar problem would be of great
interest.
Business Model Innovation and Ecosystems
Our conceptualization of digital sustainability as a new lens that explicitly focuses on activities
undertaken within a larger ecosystem that works toward the achievement of the SDGs marries
the business model approach advocated by Zott and Amit (2010) with the ecosystem- as- structure
approach proposed by Adner (2017). Adner (2017) starts from an overarching value proposition
that can only be accomplished by a multitude of interdependent activities that are performed by
a diverse set of actors. Zott and Amit (2010) see the business model as an activity system that
consists of content (in terms of value proposition), structure (how activities interact), and governance (who
is leading and who
is involved).
An
activity
is
the engagement
of resources “by any
party to the business model,”
thus including
stakeholders,
buyers, and suppliers, “to serve a
specific purpose toward the fulfillment of the overall objective” (p.
217).
Looking
at organizations as constellations of activity systems, some of which fit into an
ecosystem- as- structure that seeks to achieve the SDGs, is challenging but relevant from the
nexus perspective that stresses the interlinkages between all types of activities in the achievement
of sustainability
goals
(Bock &
George,
2018;
Schillebeeckx et al., 2018). Activity-
centricity also opens up the possibility that some actors are fully embedded within the ecosystem
while others only have one activity in this ecosystem. This possibility of partial affiliation raises
Entrepreneurship Theory and Practice 00(0)
20
Table 3. Avenues for Future Research in Digital Sustainability.
Research Areas
Sustainability Pathways
Exemplary Research Questions
Nontraditional
entrepreneurship
Fortifying infrastructure
Codifying observations
• What is the role of sustainability intrapreneurs
within existing multilateral agencies such as
the UN or the World Bank?
• When and how can digital sustainability (DS)
disrupt structures or institutional constraints?
Contextualizing
managerial problems
Facilitating attention
Empowering people
Fortifying infrastructure
Codifying observation
• Can we quantify and compare the salience
of the organizing problems of DS across
countries and regions? For example, when
do the problems of knowing and problems of
Improving liquidity
valuation become more important relative to
Embedding verification
other managerial problems?
• Does culture shape the effect of organizing
problems on the likelihood of achieving
SDGs? Which cultural dimensions (normative,
cognitive, and material) have a strong
influence?
• What are the ethical drivers of individual
actors in DS?
Social movements for
sustainability
Facilitating attention
Empowering people
Fortifying infrastructure
• Are social movements more or less effective
in deploying digital technologies?
• Which forms of engagement in DS are more
likely to be achieved by social movements?
• What can for- profit companies learn from the
DS approach of social movements?
• Can social movements organize effectively to
achieve SDGs?
Business model innovation
and ecosystems
Codifying observation
Improving liquidity
Embedding verification
• Do organizations benefit from partially or fully
embedding themselves in the sustainability
ecosystem? How do DS actors relate to
organizational identity?
• What are the characteristics of profitable DS
business models? Which ecosystem activities
are more likely to generate financial returns?
• Which new business models are developed
to capture value by addressing organizing
problems? For example, does information
transparency increase customer premiums?
Legal and nonmarket
approaches
Fortifying infrastructure
• How can firms leverage legal and nonmarket
strategies to change the institutions?
• When and why do legal and nonmarket
strategies change the behavior of competitors?
• Which government interventions are likely to
be challenged by DS entrepreneurs?
(Continued)
George et al.
21
Table 3. Continued
Research Areas
Sustainability Pathways
Exemplary Research Questions
Trust
Embedding verification
Empowering people
• Can trust be commoditized through
technology? What are its implications for trade
and for economic activity in institutional voids?
How does commodification affect innovation
outcomes and organizational structures?
• How do trusted transaction systems influence
the value of intermediaries and reputation?
• What is the role of the multisided market
makers if trust becomes a technological
commodity?
interesting questions as to how organizations deal with conflicting logics (Purdy & Gray, 2009;
Zhao & Lounsbury, 2016), how external audiences evaluate partial category membership
(Durand & Paolella, 2013; Hsu et al., 2009), and how actors whose activities are fully embedded
within the ecosystem perceive the activities of those who straddle ecosystem boundaries
(Rossignoli et al., 2018).
Legal and Nonmarket Approaches
We identified six managerial problems that underpin the current climate and sustainability crisis
and presented pathways to tackle these issues rooted in the creative deployment of digital technologies, yet digital is not the only
way.
Tempus
Energy, a
UK-
based
energy service company
that
provides
demand
flexibility
solutions
(using
the
smart
grid
and
smart
appliances
to
balance
electricity
demand to lower the need for peak electricity
capacity), won a European Court of
Justice case, forcing the United Kingdom to revisit its
capacity market
regulation,
which was
interpreted
as illegal
subsidy (The UK government
pays big fossil fuel suppliers for providing
peak
capacity
that
sits
idle
most
of
the
year;
Sara
Bell,
CEO
Tempus,
private
communications.).
More
generally,
over
1,300
legal
actions
over
climate
change
have
been
taken
against
both
governments
and
firms
globally
(Laville,
2019). Besides legal
and digital
strategies,
there
remain
other
nonmarket strategies
organizations
could
undertake
to achieve
the
same
ends
(Baron,
1995a,
1995b;
Capron & Chatain,
2008).
There
is surely a need for more research
on nonmarket
strategies
and
to
learn
more
about
whether
these
nonmarket
strategies
are
complements
or
substitutes
to digital
strategies.
Conversations
with
Tempus’ CEO showed this
legal
strategy
was a
direct
consequence
of
an
anteceding
nonlevel
playing
field
for
the
digital
solution
the
company
wanted to bring to market. Process studies of how various nonmarket strategies are used by
institutional
and
development
entrepreneurs
could
provide
rich
insights
into
how
organizational
activities are sequenced to achieve preset
goals.
Trust and Digital Sustainability
Some of the activities we discussed rely on blockchain technology and the embedding of verification into economic exchange transactions.
As
distributed ledger technology is known
as
trustware
because
it
replaces
interpersonal
trust
with
technological
verification,
many
have
wondered
what
the
implications
will
be
for those
businesses that
are
in
the
business of being
a
trusted
Entrepreneurship Theory and Practice 00(0)
22
intermediary (Hammi et al., 2018; Schramm, 2019). This new form of technological trust offers
a lot of possible benefits. It can reduce the capacity of actors to behave opportunistically (reducing
the
need
to
be
vulnerable),
enhance
input
verifiability
(facilitating
control),
ensure
transparency
and
traceability
during
transaction
time
and
transportation
(improving
monitoring),
boost
the speed of settlement
(reducing nonpayment
risk), and leverage actor embeddedness in an
ecosystem (increasing reputational risk of
nonconformity).
Yet, trust is more than a mechanism to avoid opportunistic behavior of the other
party.
Research
has found that
trust plays an important
role
in team,
organizational,
and collaborative
innovation
(Barczak
et
al.,
2010;
Dovey,
2009;
Fawcett
et
al.,
2012) and
it
is unlikely
that
“technological
trust” can replace
the same mechanisms.
While
in
health care, for instance, the ability
to
share
data
anonymously
and
have
confidence
they
cannot
be
tampered
with
offers
great
oppor-
tunities for research and development (Mettler, 2016), there are undoubtedly application areas
where blockchain- mediated economic exchange could hamper flexibility to respond and undermine
innovative practices.
Entrepreneurship scholars
interested in trust should see this as a
unique opportunity
to theorize
about various trust dimensions and the contingencies
of trust
across various types of entrepreneurial
activity.
Conclusion
A variety of phenomenological lenses co- exist that each have an idiosyncratic perspective on
how to tackle climate change, sustainable development, and the creation of socioecological
value. To this, we add the digital sustainability lens that focuses on activities undertaken by
entrepreneurial and incumbent firms that rely on digital innovations to create scalable socioecological value.
We highlight six problems that hide beneath the surface of sustainability
and are
directly
relevant
to
management and entrepreneurship
theory and practice.
To address those
problems, we formulate
digital sustainability
pathways grounded in innovative
and creative
deployment of digital
technologies.
Most
of
the
actors
we
provide
as
examples
in
this
emerging
field
of
digital
sustainability
have been young entrepreneurial ventures that create socioecological value around which
they
develop an economic proposition.
We believe these
organizations, and those that will
follow
their example, will play a pivotal role in how the global industrial complex will respond to
climate change and other grand challenges.
While many hurdles need to be jumped before we
can
even begin to dream of a sustainable
economy, we remain hopeful that entrepreneurial
ventures
will
find
solutions
that
become
so
powerful
they
can
overcome
the
lack
of
urgency
manifest
in
most governments and
large parts of civil
society. Climate scientists say we have about 10
years
left
to
take
drastic
action
if
we
want
to
avoid
the
worst
effects
of
climate
change.
The
time
to
act
is
now.
As
scholars, our role is first and foremost to observe, analyze, and bring insights back to
industry. Digital transformation is undoubtedly one of the most influential trends affecting businesses
now, and climate
change the most existential
threat.
Some of the most exciting
research
ideas and entrepreneurial
ventures are due to the
convergence of the digital
and sustainability
imperatives.
We hope others will be inspired to start studying these actors, their activities,
and
spur their students and colleagues into
action.
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or
publication of this article.
George et al.
23
Funding
The author(s) disclosed receipt of the following financial support for the research, authorship, and/or
publication of this article: Gerard George and Simon Schillebeeckx gratefully acknowledge the support of
SMU and the Singapore Ministry of Education through the grant 16- C207- SMU-023 “Sustainability and
Natural Resources: Seeding an SMU Community and Research Agenda on Food and Water with an Asean
Focus”. Gerard George is grateful for the financial support of The Lee Foundation (Singapore) for the Lee
Kong Chian Chair Professorship.
ORCID IDs
Gerard George https:// orcid. org/ 0000- 0002- 6963- 5085
Simon J. D. Schillebeeckx https:// orcid. org/ 0000- 0003- 0834- 1208
Notes
1. https:// medium. com/ planet- stories/ the- sensor- revolution- using- lidar- and- satellite- imagery- to- map-
drought- 3ee4d8d57993
2. https:// poseidon. eco/ clients. html; https:// www. btcwires. com/ round- the- block/
ben- and- jerrys- partners- with- carbon- poseidon- blockchain- for- neutral- business/
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Author Biographies
Gerard George is Dean and Lee Kong Chian Chair Professor of Innovation and Entrepreneurship
at the Lee Kong Chian School of Business at Singapore Management University. His research
focuses on innovation and entrepreneurship with an emphasis on organization design, governance, social inclusion and
sustainability.
Ryan K. Merrill is a Research Fellow for Sustainability, Strategy, and Innovation at the Lee
Kong Chian School of Business, Singapore Management University (SMU). He holds a PhD
from University of Southern California in Environmental and Energy Policy and Corporate
Strategy. He published in leading energy and policy journals and is founder and Managing
Director of The Global Mangrove Trust Ltd, a digital sustainability start- up that supports
reforestation.
Simon J. D. Schillebeeckx is an Assistant Professor of Strategy at the Lee Kong Chian School
of Business, SMU. Prior to joining SMU, he obtained a PhD in Management from Imperial
College London and worked in sustainable innovation. His research focuses on digitalization,
innovation, sustainability, and natural resource management. He has published in management,
entrepreneurship, and policy journals and is co- founder of the Global Mangrove Trust.