Operations Management homework help

Write a 175- to 265-word response to the following:

• What prevents health care from having the same customer satisfaction as Amazon?
• What prevents health care employees from having the same satisfaction as Google employees?
• What are the leadership skills or attributes necessary to accomplish these objectives?

Cite at least 1 reputable references to support your assignment (e.g., trade or industry publications, government or agency websites, scholarly works, or other sources of similar quality).