What factors may be contributing to the urinary incontinence?

QUESTION 11:
Chapter 11, Health Care of the Older Adult
The nurse working at the senior center notices Mrs. Jones, a 78-year-old, crying. The nurse approaches Mrs. Jones and asks if she needs help. Mrs. Jones states “I am so embarrassed. I had another accident and my pants are all wet. It’s like I’m a baby. I never should have come to the senior center.” (Learning Objectives 3 and 4). Nursing Questions & Answers .
a. What factors may be contributing to the urinary incontinence?
b. How should the nurse respond to Mrs. Jones?