Writing Homework Help

Can you help me understand this Communications question?

Communicating for success is vital for success in the workplace. This discussion is about emotional intelligence and the positive effects at work. As you studied the chapter on emotions, it is important to manage emotions according to role expectations and social norms. The goal is to create positive emotions that create positive feelings  when interacting with coworkers and customers alike. 

1. What would be your part in contributing to a positive work environment with your coworkers? If you do not have work experience, discuss positive emotions you experienced that you might have had participating on a sports team or in a volunteer capacity such as a fundraising event.
2. What nonverbal messages (body language, tone of voice, eye contact, smiling) can you send that would create an enriching emotional environment. Ultimately, what strategies would you use to create your “dream job?”
   Remember, arguably we all might have had in some way or another unsatisfactory experiences in the workplace but the focus in this discussion is on creating and maintaining a positive and polite work environment.