Writing Homework Help

I don’t understand this Communications question and need help to study.

Scenario A – Crushed Cruise

You had been looking forward to getting away for some leisure time with family and friends.  You eagerly booked an all-inclusive Caribbean cruise through Ocean Waves Cruise Lines for Spring Break (March 15-19, 2021). You paid $4750 for the cruise and you also purchased the additional trip cancellation insurance for $500 that was suggested. 

With the onset of the Covid-19 pandemic and current amendments to travel, you called the cruise line to cancel your trip and request a refund. When you called the cruise line to request a refund, the representative informed you that you would not be able to receive a refund, but rather your cruise would be rebooked for another time of your choosing. Additionally, because you had purchased the lowest level trip insurance, you would only receive a refund back in the case of death of an immediate family member or hospitalization—both of which you would have to provide proof.  The representative further suggested the best they would be able to do was offer 50% off your next cruise of equal value should you decide to cancel your trip.

Task:  Write a letter to company president, James Reddenhauer (595 Ocean Liner Way, Ft. Lauderdale, FL 33319), requesting reimbursement for your cruise.  Include relevant details to support your claim.