Writing Homework Help

Objective and Description:

The objective of this project is for you to understand current service management issues and use analytical approaches to discuss these issues.  Through this project, you will gain a comprehensive understanding of service management concepts and apply your knowledge to a real world guest services management. 

You choose a topic (service issue) to work on. It can be any issue that is related to guest services management, including but not limited to service problems, service innovations, service technology, etc.  Next, set project objectives and plan how you will approach the topic to accomplish these objectives. Then, gather information regarding the topic through on-line, library, interviews etc. Finally, discuss the topic in-depth and provide managerial implications.

You are more than welcome to be creative in terms of choosing the topic and approaching it.  The project should be focused on delivering meaningful managerial implications that can enhance our understanding of guest service management at the end. More specifically, your information (examples, research, analysis, discussion, interpretation) should be related (to the course), clear (in terms of the objectives), meaningful (to guest service managers), original (something new to offer), justified (with rationale), consistent (with a logical flow), sufficient (with enough information), focused (with relevant information), and organized (in a meaningful manner). 

• This project requires your self-motivation.  You can work as an individual or a team.  If you work alone, time and resource management are very important. If you work as a team, good teamwork and responsible contributions are absolutely crucial for your team to produce a quality work. Take an opportunity to challenge yourself and go the extra mile for your own learning!

Important note: The project is NOT an essay based on personal thoughts and experiences, but rather a research paper that utilizes relevant, scholarly research to support your findings. The project is NOT a trend/issue paper that you gather some relevant academic and industry articles and just summarize them by writing what is already known about the topic/trend/issue. The project should be an analytical discussion paper based on evidences. You identify/choose an issue, propose your argument (objective), collect and analyze information/data in order to address your objective, report findings and interpret them, and write recommendations based on the findings to improve guest service management practices

• Project structure:

Cover page: Include the course information, project title, team member names, and submission date

Introduction: Introduce your topic and address its importance.

Guiding questions:

Why is this topic chosen?

• Why is the topic important for hospitality managers? Why would hospitality managers want to know more about the topic?

What is known about the topic and what is less known about the topic? What do you want to learn from the project? What new information will you offer through the project?

What is your approach to the topic? Why is your approach/perspective different from what is known? Why is your approach meaningful?

What are your objectives of the project? “Make your statement!” State clearly what you want to explore, examine, discuss, find, and/or report in the project.