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IT Organizational Structure & Change Management Practices Discussion Questions

 

I need an explanation for this Computer Science question to help me study.

Q) Define the IT organizational structure and how the IT organizational structure impacts culture and change management practices.  Additionally, how does the organizational structure impact competitive advantage? 

Q) How do you define operational excellence?  What factors are involved in achieving operational excellence?  Who (within an organization) is responsible for operational excellence and why is this important?