Writing Homework Help

I’m working on a writing exercise and need an explanation and answer to help me learn.

1-What is the difference between sympathy and empathy? Why does the use of empathy make someone a more effective communicator? 2-What does it mean to create messages using the COOPERATIVE PRINCIPLE and using “I” and “We” language? 3-Managing interpersonal relationships: What are the Layers of Self Disclosure? Which layers do you think are appropriate to discuss on your “first date?”