Business Finance Homework Help

I’m studying for my Management class and don’t understand how to answer this. Can you help me study?

For this customer service plan, establish an outline to distinguish operational practices that will create an exceptional customer experience program by addressing and answering the following questions:

• What is an exceptional customer experience? Explain how you as an Emerging Leader will define an exceptional customer experience for your organizational customers.
• What steps should team members take to create an exceptional customer experience? Explain how you as an Emerging Leader will develop your team members to implement these steps.
• What metrics will you use to measure the effectiveness of an organizational exceptional customer experience program? Explain how you as an Emerging Leader will use these outcomes to sustain and maintain an organizational exceptional customer experience program.