Module 2 – Case

TOTAL QUALITY MANAGEMENT

Assignment Overview

Quality Management in Action

Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients’ needs in terms of services and product quality and develop an efficient and profitable business.

Case Assignment

TQM and Six Sigma

Research Instructions: In Trident’s Library, research Six Sigma: Refine your Search and select:

• Scholarly & Peer-Review
• Journal Article
• Last 5 years
• Sort by Relevance

You must use at least two articles from the Trident Library databases for this section of the case.

• Present a well-balanced academic discussion on Six Sigma. It may be general in nature or focused on a specific industry that complements your career goals or experience. (2 pages)

Services and Manufacturing

Research how Six Sigma is applied in each of the two types of entities. Provide a specific company example. Your research should be comprised of quality resources. (2 pages)

Industry Pros: Metrics

Internet search time. Using blogs, articles or information written by at least three experts from different companies, discuss Six Sigma metrics championed by professionals. Be sure to explain how customers benefit from quality improvements. (1 page)

Conclusion (2-3 sentences)

• Wrap up the discussion with an overview of future research needed or trends in the area.

Since you are engaging in research, be sure to cite and reference the sources in APA format. The paper should be written in third person; this means words like “I”, “we”, and “you” are not appropriate. For more information see Differences Between First and Third Person. The excessive use of quotes or unoriginal content will directly impact performance since it suggests lack of comprehension and indicates that a student may not have mastered the concepts.

Module 2 Case Background Readings

Qualitative and Quantitative Analysis of Six Sigma in Service Organizations (41 pages) By Ayon Chakraborty and Kay Chuan Tan

Assignment Expectations

Use the attached APA-formatted template (OPM500 Case2) to create your submission.

Your submission will include:

• Trident University International’s cover page
• The body will be 5-6 pages with APA citations (2- to 3-sentence introduction, body, 2- to 3-sentence conclusion)
• The reference list page in APA format
  

  Module 2 – Background

  TOTAL QUALITY MANAGEMENT

  Required Reading

  Week 1 Discussion Background ReadingsTotal Quality Management TQM (Video 1:00) (2019)
  What is Total Quality Management (TQM)?
  Quality Management for First-Class Product Quality and Customer Satisfaction (Video 3:30) (2019)Week 2 Discussion Background ReadingsWhat is TQM? A company-wide strategy for customer satisfaction (2019)
  Quality management technology trends for 2019
  Investigating Customer’s Perspective of Service Quality Management (2019)Module 2 Case Background ReadingsQualitative and Quantitative Analysis of Six Sigma in Service Organizations (41 pages) By Ayon Chakraborty and Kay Chuan TanModule 2 SLP Background ReadingsQuality Improvement Methods
  The Integration of TQM and Six-Sigma (29 pages) By Ching-Chow Yang
  Lean Six Sigma – Making It ‘Business as Usual’ (11 pages) By Graham Cartwright and John Oakland

  Environmental Benefits of Lean Methods