Business Finance Homework Help

/in Business & Finance homework help /by admin

Simon Fraser University Tourism Questions

I need support with this Tourism question so I can learn better.

1.What is meant by the terms “customer satisfaction” and “customer delight” (Kandampully & Solnet, 2018, p. 58)?

2.Describe “customer satisfaction” and “customer delight experience”. This can be your own or from a video for example?

3.How has/could COVID-19 impact customer satisfaction and customer delight experiences?