Business Finance Homework Help

I’m working on a management discussion question and need an explanation and answer to help me learn.

Please watch the first 4 minutes of this video: 

Please answer the following questions: 

1. What were some missteps that Carl made when providing performance feedback to Lee? 
2. What could Carl have done to increase Lee’s (1) Acceptance of the performance feedback, and (2) likelihood of changing his behavior (performance) in the future?

   https://youtu.be/kedEM5KWx_M