Humanities Homework Help

After re-reading scenario 3, make sure to

• Consider what genre you think the correspondence should be (i.e., email, memo, letter).
• Use the questions below to do a PAD Analysis of the scenario (or refer back to your PAD Analysis of Project 1 Scenarios Exercise)
• Draft your correspondence and post to the discussion board. Please upload/link/attach files to keep the document formatting secure

The Scenario

SCENARIO 3: MRI Data Loss Incident

You’re the compliance coordinator for a biomedical company, Hadley Services, which provides field service technicians to local hospitals and medical offices. Hadley’s specialty is radiological equipment, particularly open MRIs. Your primary job is to coordinate the schedules for repair, calibration and preventive maintenance for all of your clients. You are also responsible for writing the reports that keep the company in compliance with local and federal guidelines.

Since many medical facilities are starting to replace their outdated MRI machines with the new open MRIs, Hadley has grown considerably in the last 2 years. Hadley has a long standing relationship with the folks at Hitachi Medical, who manufacture the AIRIS Elite, the most commonly used machine in your market.

In the early afternoon, you get an email from one of Hadley’s newest clients, St. Francis Clinic, which is a brand new clinic of the Alliance Medical Group. When St. Francis opened two months ago, they signed on with Hadley. The St. Francis account meant a lot to Hadley since they had been wooing the Alliance Medical Group for years.

The email is from St. Francis’s clinic administrator, Pat Williams. The technician, Allen Franks, just left after completing a safety check, and now the machine is no longer recording data. You immediately dispatch another, more experienced technician (Marcus Ramirez) to address the problem, and call Ms. Williams. While you’re on the phone with her, Marcus texts you to tell you that problem is solved. You relay the information to Ms. Williams and hang up.

After chatting with both technicians, the problem was a simple. Allen Franks had failed to connect the data port snuggly, which is a rookie technician mistake. Now that everything has settled down, you know you have some additional work to do.

Pre-Writing: Perform a PAD analysis (Purpose, Audience, and Design) of your chosen correspondence by answering the following questions:

• What’s your purpose? More than just the stated purpose? What’s the goal, the desired outcome?
• Who’s your audience? How might they receive/perceive correspondence coming from you? Are they an internal or external audience? What’s the power dynamic between you? What level of formality do they expect? What tone is appropriate?
• What design will be most effective? Think about genre (i.e., letter or memo) and why you think this genre is appropriate. Think about style and format and length. Think about structure and organization.