Operations Management homework help

/in /by

Operations Management homework help.

  1. Ideally, process design occurs immediately after the product is designed.

True
False
2 points   
QUESTION 2

  1. With the technology push view of new product introduction, technology and the market equally determine which products a firm should make.

True
False
2 points   
QUESTION 3

  1. Market pull is the best way to introduce new products.

True
False
2 points   
QUESTION 4

  1. An assembly line process requires high labor skills and high pay.

True
False
2 points   
QUESTION 5

  1. Job shop operations typically use special-purpose equipment.

True
False
2 points   
QUESTION 6

  1. Misalignments between operations and product design can occur in technology, infrastructure, rewards systems, and marketing.

True
False
2 points   
QUESTION 7

  1. Mixing a variety of products with different volumes and different levels of standardization leads to a lack of focus.

True
False
2 points   
QUESTION 8

  1. The key performance measure of a make-to-order process is the lead time.

True
False
2 points   
QUESTION 9

  1. Great white sharks have such a strong sense of smell that they can detect a colony of seals twelve miles away.

True
False
5 points (Extra Credit)   
QUESTION 10

  1. In a batch operation, each product must have the same flow path and must pass through all of the same work centers.

True
False
2 points   
QUESTION 11

  1. Continuous processes and assembly lines are very efficient but have little flexibility.

True
False
2 points   
QUESTION 12

  1. The customer producer relationship is less intimate in service dominant-logic than in product dominant-logic.

True
False
2 points   
QUESTION 13

  1. Which of the following is NOT a general characteristic of a service?

 

The service cannot be stored.
Production and consumption are simultaneous.
The service can be transported.
No resale is possible.

3 points   
QUESTION 14

  1. Which of the following is among the factors that influence process selection?
Technology
Capital requirements
All of these factors must be considered
Labor

3 points   
QUESTION 15

  1. Mass customization is defined as
customizing products using economies of scale.
producing whatever the customer wants.
making a small variety of products by use of mass production.
 
producing a large variety of products at approximately the same cost as mass production.
 

3 points   
QUESTION 16

  1. The type of processing system that has high product variety and moderate capital investment is
batch.
continuous production.
 
project.
line.

3 points   
QUESTION 17

  1. The type of processing system that is used for complex jobs with a unique or creative set of activities and where automation is virtually impossible is
batch.
continuous production.
 
project.
mass production.
 

3 points   
QUESTION 18

  1. The type of processing system that is used for highly standardized products such as oil and gasoline is
mass production.
 
batch.
project.
continuous process.

3 points   
QUESTION 19

  1. Process efficiency is usually highest in which type of process?
Project
Batch
Job shop
Assembly line

3 points   
QUESTION 20

  1. A corporate strategy drives the business strategy, which in turn drives the operations strategy in an organization.

True
False
2 points   
QUESTION 21

  1. A make-to-order operation would be primarily concerned with
balancing inventory and service.
lead time.
production planning.
forecasting demand.

3 points   
QUESTION 22

  1. Imitative products have low profit margins and predictable demand.

True
False
2 points   
QUESTION 23

  1. McDonald’s distinctive competence has changed over time from continuous improvement of the transformation system and brand to the unique service and supply chain transformation system.

True
False
2 points   
QUESTION 24

  1. Business strategy can be derived from a firm’s distinctive competence that is difficult for competitors to copy or imitate.

True
False
2 points   
QUESTION 25

  1. Misalignments between operations and product design can occur in technology, infrastructure, rewards systems, and marketing.

True
False
2 points   
QUESTION 26

  1. Which of the following would NOT be examined in a sustainable operations initiative?
New product development
Services
 
All of these would be examined
Packaging
 

3 points   
QUESTION 27

  1. Which of the following should be the first step as operations embark on a sustainability initiative?
Stop buying coffee in styrofoam cups.
Work with suppliers to reduce input waste.
 
Measure the environmental impact of current operations.
 
 
Focus on reducing energy consumption.
 

3 points   
QUESTION 28

  1. The two fundamental supply chain strategies are
low cost or high quality.
 
economies of scale or economies of scope.
 
 
stand and deliver.
innovative or imitative.
 

3 points   
QUESTION 29

  1. If one doesn’t already exist, a cross-functional team should be created once management agrees to proceed with the new product development.

True
False
2 points   
QUESTION 30

  1. Next year’s goal is to fill 99% of all orders from stock. This is an example of which of the following?
Objective
Mission
Distinctive competence
Strategic decision

3 points   
QUESTION 31

  1. Product design supports the business strategy.

True
False
2 points   
QUESTION 32

  1. Ideally, process design occurs immediately after the product is designed.

True
False
2 points   
QUESTION 33

  1. With the technology push view of new product introduction, technology and the market equally determine which products a firm should make.

True
False
2 points   
QUESTION 34

  1. Concurrent engineering works much better with product line extensions or products that serve familiar markets than entirely new products.

True
False
2 points   
QUESTION 35

  1. When considering new product development, which of the following best describes “technology misalignment”?
Marketing creates specifications for a new product that engineering is unable to design.
None of those correctly describes technology misalignment.
Operations produces a product that is technologically inferior to a competitor’s product.
A new product designed by engineering cannot be made by operations.

3 points   
QUESTION 36

  1. Modular design offers new opportunities for product and process design.

True
False
2 points   
QUESTION 37

  1. Correctly complete the following sentence. Concurrent engineering is
a sequential attempt among functional disciplines to design new products.
an approach to new product introduction that requires participation of one single functional discipline at a time, thereby reducing new product development costs.
an approach to new product development that has resulted in a large number of prototype build and testing iterations.
a cross-functional approach to introduce new products to market.
 

3 points   
QUESTION 38

  1. There are three fundamentally different ways to introduce new products. Which of the following is NOT a new product introduction approach?
Market pull
Technology push
Capacity choice
Interfunctional view

3 points   
QUESTION 39

  1. Quality function deployment
relates engineering characteristics to each other.
all of those are examples of quality function deployment.
is a tool for linking customer requirements to technical specifications.
 
facilitates interfunctional cooperation between marketing, engineering, and manufacturing.

3 points   
QUESTION 40

  1. When marketing, engineering, and operations simultaneously develop a product, this approach is known as
concurrent engineering.
traditional approach.
let’s all get together and make some stuff
sequential process.

3 points   
QUESTION 41

  1. In which phase of the new product design process should considerations about trade-offs among product cost, quality, and schedule be made?
Product design
Preliminary process design
Concept development
Pilot production/testing

3 points   
QUESTION 42

  1. An example of a prototype is

 
 

a military aircraft.
a Broadway play.
the personal computer.
the original McDonald’s restaurant.

3 points   
QUESTION 43

  1. The market-pull view of new product innovation is to
develop products that the company can sell, based on customer needs.
make new products appealing through innovative packaging.
market whatever the company makes best.
“pull” the products into the market as fast as possible.
 

3 points   
QUESTION 44

  1. A decision has been made that suppliers will be chosen based on quality rather than cost. This is an example of which of the following?

 

Objective
Strategic decision
Distinctive competence
Mission

3 points   
QUESTION 45

  1. Mission, distinctive competence, objectives, and tactics are examples of strategic decisions that need to be made for the supply areas

True
False
2 points   
QUESTION 46

  1. The operation objectives of quality, cost, delivery, and flexibility are
connected.
unique.
independent of each other.
mutually exclusive.

3 points   
QUESTION 47

  1. Make or buy is an example of inventory type of strategic decision?

True
False
2 points   
QUESTION 48

  1. The four elements that form the heart of operations strategy include
mission, distinctive competence, internal analysis, and external analysis.
mission, objectives, internal analysis, and external analysis.
mission, distinctive competence, objectives, and strategic decisions.
mission, distinctive competence, objectives, and internal analysis.

3 points   
QUESTION 49

  1. Supply chain management includes the integration of suppliers, manufacturers and customers.

True
False
2 points   
QUESTION 50

  1. The process view provides a basis for viewing an entire business as a system of interconnected processes.

True
False
2 points   
QUESTION 51

  1. A comprehensive decision-making framework for operations includes

 

customers but not suppliers.
consideration of other organizational functions.
 
suppliers but not customers.
 
consideration of operations in isolation of other functions.
 

3 points   
QUESTION 52

  1. The supply chain has series of steps that extends from
supplier to customer.
supplier to supplier.
dealer to customer.
supplier to manufacturing.
 

3 points   
QUESTION 53

  1. The three primary functions that exist in most business organizations are
operations, finance, and marketing.
operations, production, and finance.
operations, accounting, and finance.
production, marketing, and human resources.

3 points   
QUESTION 54

  1. Challenges facing operations and supply chain managers signify that
to be competitive, strategies for operations should have a narrow focus such as consideration of the effects of industry changes only.
more emphasis should be placed on manufacturing than on service industries.
every operation should be externally directed to meet the customers’ requirements.
operations decisions should precede decisions in other functions in an organization.
 

3 points   
QUESTION 55

  1. Decisions related to inventory as a part of operations management include
determining what to order, how much to order, and when to order.
managing the finished goods inventories.
all of these.
 
tracking the flow of materials.

3 points   
QUESTION 56

  1. Capacity decisions

 

include defining product specifications.
include staffing and scheduling.
are none of these.
include inventory control.

3 points   
QUESTION 57

  1. About 80% of the American workforce is in the service industry.

True
False
2 points   
QUESTION 58

  1. A productive process approach
must provide feedback information for control of process inputs and technology.
is of limited use in service organizations.
 
views operations as a separate organizational function.
 
disregards human and social concerns.

3 points   
QUESTION 59

  1. The five decision areas in operations management are

 

planning, technology, inventory, control, and services.
process, quality, capacity, inventory, and supply chain.
process, quality, technology, capacity, and production.
none of these.

3 points   
QUESTION 60

  1. A global corporation has which of the following characteristics?

 

Products designed for each individual marketplace
A separate subsidiary or division for each country where it does business
Demand based on a worldwide versus a local basis
They like both Hip Hop and Disco

 

Operations Management homework help