Writing Homework Help

Week 8

Reply

Strategic Planning and Organizational Management in Healthcare APA Style Reply

balanced scorecard (BSC) Reply to each Peer about their post.

balanced scorecard (BSC) Reply 1 to Martina ( Asked me this in reference to my post):

Hi ,

Great post!

As you mentioned, communication plays an essential role in delivering customer service, especially in healthcare. As you said, “The better the communication I experience as a customer, the better my feedback for the company” – in healthcare, how can organizations work to better communicate with their patients to ensure that everyone is receiving quality care?

Thank you for sharing!

balanced scorecard (BSC) Reply to Paolo (Asked me this in reference to my post):

:

Hi, !

You provided excellent information for this week.

It is interesting to note how correlated staff satifaction to customer experience. It is true that having an engaged and dedicated team can result in positive outcome for patients. This is due to the quality of care staff provides. Nevertheless, you will always encounter patients that will not be satisfied no matter how great of a service you provided. How do you think an organization should handle such unwarranted negative reviews or feedback. Should such be given credence?

I do agree that patient satisfaction is crucial in strategic planning because, as you mentioned, customer experience can influence payments such as in value-based purchasing.

Regards,

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Paolo